--- sourceDocument: Brazil IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Change Management plugins # Change Management plugins {#ariaid-title1} Release version: Brazil Updated November 3, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read You can activate one or more of the Change Management plugins if they are not already active. Some plugins include demo data. Many of the Change Management plugins are activated in the base system. You can activate others when you're ready to use them. The following table lists the Change Management plugins that are inactive in the base system. Each entry links to topics that explain how to activate, configure, and use the plugin. {#change-plugins__entry__3} | Plugin | Activate | Configure and use | |-|-|-| | Change Management - Mass Update CI (`com.snc.change_management.mass_update_ci`) | [Activate Change Management - Mass Update CI](https://www.servicenow.com/docs/Zlw4P3O7I_YASghrIP5hxw "You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.") | * [Mass Update CI](https://www.servicenow.com/docs/chVW_CL1is2GSvbYM5KTig "Mass Update CI enables you to apply the same update to a set of configuration items (CIs) in a specific CI class. Use Mass Update CI on instances where the Change Management - State Model plugin is active.") * [Use Mass Update CI](https://www.servicenow.com/docs/mA8ha0ZwcM83TUnXBeDtQQ "You can use the proposed changes in a change request to apply the same update to a set of CIs for a specific CI class.") | | Change Management - Risk Assessment (`com.snc.change_management.risk_assessment`) | [Activate Change Management - Risk Assessment](https://www.servicenow.com/docs/aSCx5otiicEq_18BY_H1tw "Activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) with the admin role. It includes demo data and activates related plugins.") | * [Risk assessment](https://www.servicenow.com/docs/MbIeWDFc2U6_CtxEpNvtLA "Change Management provides two methods to calculate the risk of a change. The Change Management - Risk Calculator plugin is active by default in the base system, and Change Management - Risk Assessment is optional.") * [Define risk assessments](https://www.servicenow.com/docs/OjVBVwq_ODM7KTQF240rbA "Define the risk assessment questions, thresholds, and conditions that calculate the risk of a change request from information that the end user provides.") * [Perform risk assessment](https://www.servicenow.com/docs/DCKPvEvsvzbGHjrvsquCvA "Perform a risk assessment on an existing change request after the risk assessment criteria are defined, and view the responses on the change request.") | [Table 1. Change Management plugins that are inactive in the base system] * **[Request ITSM Roles - Change Management](https://www.servicenow.com/docs/jj15oVnbrLwcVHVA4MpFZw)** Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles - Change Management plugin (com.snc.itsm.roles.change_management). This gives change agents, technicians, and managers more control over access within your Change Management process. * **[Activate Business Stakeholder](https://www.servicenow.com/docs/tNCyzkEEmnxu~VpQSQDOSg)** Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels. * **[Activate Change Management - State Model](https://www.servicenow.com/docs/McHxFQqtv6WZc3gV9DVr8w)** You can activate the Change Management - State Model plugin (com.snc.change_management.state_model) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. * **[Activate Change Management - Collision Detector](https://www.servicenow.com/docs/wetrSWokxj_AF6gPsPHvPA)** You can activate the Change Management - Collision Detector plugin (com.snc.change.collision) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. * **[Activate Change Management - Risk Calculator](https://www.servicenow.com/docs/VV8j0fsy6CarYJneUEja0Q)** The Change Management - Risk Calculator plugin (com.snc.bestpractice.change_risk) is active by default in the base system. This plugin includes demo data and activates related plugins if they are not already active. * **[Activate Change Management - Change Schedule](https://www.servicenow.com/docs/SbMWOI4GJYRQybc7ahLS1w)** You can activate the Change Management - Change Schedule plugin (com.snc.change_management.soc) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. * **[Activate Change Management - Risk Assessment](https://www.servicenow.com/docs/aSCx5otiicEq_18BY_H1tw)** Activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) with the admin role. It includes demo data and activates related plugins. * **[Activate Change Management - Standard Change Catalog](https://www.servicenow.com/docs/gxYUFs~9Uf18Kcb1emFGwQ)** You can activate the Change Management - Standard Change Catalog plugin (com.snc.change_management.standard_change_catalog) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. * **[Activate Change Management - Change Success Score](https://www.servicenow.com/docs/7NAvpNaiiDH~9~2GZr2KFw)** Activate the Change Management - Change Success Score plugin (com.snc.change_management.change_success_score) with the admin role. It activates related plugins. * **[Activate Change Management - Mass Update CI](https://www.servicenow.com/docs/Zlw4P3O7I_YASghrIP5hxw)** You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. * **[Activate Change Management - Approval policy](https://www.servicenow.com/docs/mVKqhQxce6d8YmSBl07c3A)** Activate the Change Management - Approval policy plugin (com.sn_chg_pol_appr) with the admin role. It includes demo data and activates related plugins. * **[Activate Change Management - CAB Workbench](https://www.servicenow.com/docs/SRqDamhourP_FXygY64Kng)** Activate the Change Management - CAB Workbench plugin (com.snc.change_management.cab) with the admin role. It includes demo data and activates related plugins. * **[Activate Change Management - ATF Tests](https://www.servicenow.com/docs/4K0~mQREAjfZ6ff2k7Df7g)** You can activate the Change Management - ATF Tests plugin (com.snc.change_management.atf) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. * **[Activate Change Management - Core](https://www.servicenow.com/docs/3q1Fe3MGFjm~ASd6KHZ8rg)** You can activate the Change Management - Core plugin (com.snc.change_management) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. * **[Request Change Management - Risk Assessment](https://www.servicenow.com/docs/1DdnNoLgQH7eBrLiOQKs9Q)** To activate the Change Management capability to predict change risk using Predictive Intelligence, request the Change Management - Risk Intelligence plugin (com.snc.change_management.ml.risk) through the Now Support Customer Service system. * **[Request Change Management - Standard Change Template Intelligence](https://www.servicenow.com/docs/_QuTWGQYLJ2ESRvAH91UVQ)** The Change Management - Standard Change Template Intelligence plugin (com.snc.change_management.ml.sctp) uses Predictive Intelligence to identify change clusters and propose standard change templates. Request the plugin through the Now Support Customer Service system. * **[Request Change Management - Predictive Intelligence Core](https://www.servicenow.com/docs/xxiQZgFPrKXe4cUFKVMvPA)** The Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) activates predictive intelligence features for Change Management. It installs automatically with other Change Management Predictive Intelligence plugins requested through the Now Support Customer Service system. * **[Activate Change Management - Change Flows](https://www.servicenow.com/docs/MQ4saZn5fOZZlkWEtdUOcA)** Activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) with the admin role. It includes demo data and activates related plugins. * **[Activate Change Management - Change Velocity dashboard](https://www.servicenow.com/docs/VyuVdFymT0Y3hjP~znlADQ)** Activate the Performance Analytics - Content Pack - Change Management (com.snc.pa.change) and Process Optimization (com.sn_process_optimization) plugins. It includes demo data and activates related plugins. * **[Activate Change Management - Change Models](https://www.servicenow.com/docs/L3rQjTKROkxWREXrjBWE9Q)** Activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) with the admin role. It includes demo data and activates related plugins. * **[Activate Change Management - Success Probability](https://www.servicenow.com/docs/KGsUtCI4gZZK9n5h50x8Dg)** You can activate the Change Management - Success Probability plugin (com.snc.change_management.success_probability) if you have the admin role. * **[Activate Change Management - Data Archiving](https://www.servicenow.com/docs/pZrwCVO74_z0gjxzPQ6gfw)** You can activate the Change Management - Data Archiving plugin (com.glide.auxdb) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.