---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Success score indicators

# Success score indicators {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change Success score contains Performance Analytics indicators for data collection. Indicators define a performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a
series of indicator scores over time.  
Change Success Score uses the following indicators to collect data each day for the changes completed on the previous day.

Total Changes
:   The total number of change requests addressed during the time.

Successful changes
:   The number of successfully resolved change requests.

Unsuccessful changes
:   The number of change requests that weren't resolved.

Successful changes with issues
:   The number of change requests that were resolved but had other defects that weren't addressed.

P1 incidents caused by change
:   The total number of P1 incidents that were reported as caused by one of the changes completed by the team.

P2 incidents caused by change
:   The total number of P2 incidents that were reported as caused by one of the changes completed by the team.

P3 incidents caused by change
:   The total number of P3 incidents that were reported as caused by one of the changes completed by the team.

For more information on Performance Analytics indicators, see [Performance Analytics indicators](https://www.servicenow.com/docs/access?context=c_Indicators&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US)