Success score indicators

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Change Success score contains Performance Analytics indicators for data collection. Indicators define a performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time.

    The following are the Change Success Score indicators that are used to collect data daily for the changes completed on the previous day.
    Total Changes
    The total number of change requests addressed during the time.
    Successful changes
    The number of successfully resolved change requests.
    Unsuccessful changes
    The number of change requests that was not resolved.
    Successful changes with issues
    The number of change requests that was resolved, but had other defects that were not addressed.
    P1 incidents caused by change
    The total number of P1 incidents that were reported as caused by one of the changes completed by the team.
    P2 incidents caused by change
    The total number of P2 incidents that were reported as caused by one of the changes completed by the team.
    P3 incidents caused by change
    The total number of P3 incidents that were reported as caused by one of the changes completed by the team.

    For more information on the PA indicators, see Performance Analytics indicators