---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure success score rating

# Configure success score rating {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Based on the change success score rating, a color and text is associated that is
displayed as part of the Change Success Score card. By default, four success score ratings are
available with a specific score range.

## Before you begin

Role required: admin  
The following default ratings available.

* Low
* Medium
* High
* Excellent
{#change-success-score-rating__ul_bnk_wc5_5lb}

Each rating is associated with a default range and color.

The Change Success Score Ratings table is used to hold the records of the text and a color associated with the success score range.

You can choose to modify
the score range, color, introduce, or modify new rating values. The values defined here can be viewed in the Change Success Score card on the change Request form.  
Note:  
The change success score feature is installed after you activate the Change Management - change success score plugin available with the ITSM Professional subscription only. Contact your account manager for more information.

## Procedure

1. Navigate to AllChangeAdministrationChange Success Score Ratings.
2. Perform the given action based on your requirements.

   | Action | Procedure |
   | To add a new score range | Select New and fill in the range details and the color you want to associate and submit. |
   | To modify the existing range | Open the rating, and select the here link in the record information message to modify the values. |
   |-|-|

3. Select Update.

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