---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure success score rating

# Configure success score rating {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the score ranges, colors, and text that the Change Success Score card displays for each success score rating.

## Before you begin

Role required: admin  
The following default ratings are available.

* Low
* Medium
* High
* Excellent

{#change-success-score-rating__ul_bnk_wc5_5lb}  
Tip:  
Score ratings map a calculated score range to a color and text. They don't define how the score itself is computed. For the success score formula and the default multipliers applied to each automated indicator, see [Success score calculation](https://www.servicenow.com/docs/pni01_yx4GbexLlfr2O6lw "To calculate the success score, formula indicators are provided. These indicators apply the multiplication operation to the data collected by the automated indicators to arrive at the final score.").

Each rating is associated with a default range and color.

The Change Success Score Ratings table stores the text and color associated with each success score range.

You can modify the score range and color of a
rating, or add new ratings. These values appear on the Change Success Score card on the Change Request form.  
Note:  
The change success score feature is installed after you activate the Change Management - Change Success Score plugin available with the ITSM Professional subscription only. Contact your account manager for more information.

## Procedure

1. Navigate to AllChangeAdministrationChange Success Score Ratings.
2. Perform one of the following actions.

   | Action | Procedure |
   | To add a new score range | Select New, enter the range details and the associated color, and select Submit. |
   | To modify the existing range | Open the rating, and select the here link in the record information message to modify the values. |
   |-|-|

3. Select Update.
**Related concepts**   

* [Success score calculation](https://www.servicenow.com/docs/pni01_yx4GbexLlfr2O6lw "To calculate the success score, formula indicators are provided. These indicators apply the multiplication operation to the data collected by the automated indicators to arrive at the final score.")
* [Change success score](https://www.servicenow.com/docs/qFmJukLsY1BbirR0GTnsqg "Use team historical data for insights into team performance. The score value helps you determine how likely the team is to complete your change request without issues.")  
**Related tasks**   

* [Modify score calculation](https://www.servicenow.com/docs/9fvFY__cBxLM7mfH~yn8Gg "Modify the multiplier values in the formula indicators to calculate the final success score.")

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