---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure ability to copy a change request

# Configure ability to copy a change request {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
You can configure the ability to copy a change request record and its details using
system properties.

## Before you begin

Role required: admin

## About this task

You can configure the following functionality.

* Disable the ability to copy a change request.
* Disable the ability to copy attachments.
* Determine the components of the source change request that are copied.
{#configure-copy-change-request__ul_prq_p5t_hw}

## Procedure

1. Navigate to AllChangeAdministrationChange Properties.  
   Some properties are found by entering <kbd class="ph userinput">sys_properties.list</kbd> in the application navigator, as noted.
2. Set the following properties as desired.

   | Option | Description |
   | Disable the ability to copy a change request | Set Enable Copy Change feature (com.snc.change_request.enable_copy) to <kbd class="ph userinput">false</kbd>. |
   | Disable the ability to copy an attachment | Set Copy attachments from originating change (com.snc.change_request.attach.enable_copy) to <kbd class="ph userinput">false</kbd>. |
   | Disable the ability to copy the attachments from the change task | This system property is located in the \[sys_properties\] table. Set the Enable copying of attachments from the originating change's related change tasks (com.snc.change_request.rl.change_task.attach.enable_copy) system property to <kbd class="ph userinput">false</kbd>. Note: If the ability to copy attachments is enabled, the attachment appears on the copy of the change request only after it is saved. |
   | Configure attributes to be copied | Edit the list of values in List of attributes (comma-separated) that will be copied from the originating change (com.snc.change_request.copy.attributes) to remove or add more attributes. For example, to prevent the Assigned to attribute from being copied, remove the <kbd class="ph userinput">assigned_to</kbd> value from the list of attributes in the property text box. |
   | Configure related lists to be copied | This system property is located in the \[sys_properties\] table. The following related lists are copied by default: * Affected CIs * Impacted Services/CIs * Change Tasks {#configure-copy-change-request__ul_w34_b2n_yr} Edit the list of values in Related lists (comma-separated) that will be copied from the originating change (com.snc.change_request.copy.related_lists). For example, if you do not want to copy the Change Tasks related list, remove the <kbd class="ph userinput">change_task</kbd> value from the list of related lists in the property text box. Note: You can configure this property to control the copy functionality of the Affected CIs, Impacted Services/CIs, and Change Tasks related lists. You cannot add any other related list to this property. |
   | Configure attributes of the default related lists to be copied | These system properties are located in the \[sys_properties\] table. Navigate to the appropriate system property for one of the default related lists to configure the attributes to copy. {#configure-copy-change-request__table_spx_nmx_nw__entry__2} | Related list | System property | |-|-| | Change Tasks | com.snc.change_request.copy.rl.change_task.attributes | | Affected CIs | com.snc.change_request.copy.rl.task_ci.attributes | | Impacted Services/CIs | com.snc.change_request.copy.rl.task_cmdb_ci_service.attributes | [Table 1. System properties for related list attributes] {#configure-copy-change-request__table_spx_nmx_nw} |
   |-|-|

   {#configure-copy-change-request__choicetable_q1v_qzc_nw}
3. Complete the following steps to further customize the ability to copy a change request by modifying a script include.
   1. Navigate to System DefinitionScript Includes.
   2. Create a custom script include that extends ChangeUtils.  
      For example, the ability to copy a change request is not available by default for standard changes. However, you can provide your own implementation of the isCopyRulesValid function in the ChangeUtils script include to override the default.  
      Important:  
      The ChangeUtils script include is read-only. Do not edit it directly. Create a custom script include that extends ChangeUtils, and overrides the isCopyRulesValid function.
   {#configure-copy-change-request__substeps_cll_nz1_4z}
**Related tasks**   

* [Copy a change request](https://www.servicenow.com/docs/oDcGhmCVrwjzbu_ww_qi8w "You can copy details of an active or canceled change request to a new change request.")

*[\>]: and then