Download the Mobile Agent mobile application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Access Mobile Agent on your mobile device to manage your change tasks.

    Before you begin

    Role required: itil or sn_change_write

    About this task

    The Mobile Agent mobile application runs on the Mobile App Builder mobile platform. Activate the ITSM Mobile Experience (com.sn_itsm_mobile) plugin to enable the ITSM mobile application on your device.

    Procedure

    1. In your mobile device, go to Apple App store if you are on an iOS platform or Google Play Store if you are on an Android platform.
    2. Search for ServiceNow Agent.
    3. Download and install the ServiceNow Agent application.