---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Modify email notification

# Modify the email notification for change request state changes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Modify the change request state change notification to specify when it's sent, who receives it, and what it contains. When active, the notification is sent when the state changes to Scheduled,
Implement, Review, or Canceled.

## Before you begin

Role required: admin

## About this task

By default, the notification is sent to the user who originally requested the change.
Notifications are not sent to the user who updated the state on the change request.

## Procedure

1. Navigate to AllSystem NotificationEmailNotifications.
2. If the All menu is not visible, use the navigation filter instead.  
   Note:  
   Enter <kbd class="ph userinput">sysevent_email_action.list</kbd> in the navigation filter to open the notifications list directly.
3. Locate and open Change request state change notification.
4. On the form, modify the When to send, Who will receive, and What it will contain sections.  
   For more information about email notifications and the fields in the form, see [Create an email notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
5. Select Update.

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