---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Modify email notification

# Modify the email notification for change request state changes {#ariaid-title1}

* Release version: Australia
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

There is a change request email notification, which, if active, sends a notification
to the user when the state progresses to Scheduled,
Implement, Review, or
Canceled. You can modify the change request notification to
specify when to send it, who receives it, and what it contains.

## Before you begin

Role required: admin

## About this task

By default, the notification is sent to the user who originally requested the change.
Notifications are not sent to the user who updated the state on the change request.

## Procedure

1. Navigate to AllSystem NotificationEmailNotifications.
2. If the All menu is not visible, use the filter navigator instead.  
   Note:  
   Enter `sysevent_email_action.list` in the filter navigator to open the notifications list directly.
3. Locate and open Change request state change notification.
4. On the form, modify information in the following form sections: When to send, Who will receive, What it will contain.  
   For more information about email notifications and the fields in the form, see [Create an email
   notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
5. Select Update.

*[\>]: and then