---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure template categories

# Configure template categories {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create template categories and child categories to classify templates based on a change model, template usage, and organizational areas like software or security.

## Before you begin

The change template for which you want to create categories should already exist. For more information, see [Create and propose a change template](https://www.servicenow.com/docs/kp~dpiwKPH2o8r5cKIH4cw "Create, customize, and then propose for publication a change template aligned to a change model to make change creation faster, and promote data quality and consistency.").

Role required: change_manager

You must have a role configured with access to approve the templates for the change model.

## Procedure

1. Navigate to AllModelsChange Templates.
2. Select the template for which you want to create a category.
3. Navigate to the Category tab.
4. Select New.
5. Provide the template name and a description.
6. **Optional:** Create a child category by selecting a parent template in the Parent field.
7. **Optional:** Determine the hierarchical order of the child category template by entering a value in the Order field.
8. Select Submit.
9. Add templates to the category.
   1. In the Template tab, select Edit.
   2. Move the desired templates from the Collection list to the Template list.
   3. Select Save.
   {#configure-template-categories__substeps_mbl_dxc_m3c}

## Result

Categories and, if configured, child categories are created, and are available in the Templates menu on the Create a change request form. The child categories are displayed in the defined order, and the
selected templates are available under each category.

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