---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create approval definitions

# Create approval definitions {#ariaid-title1}

Release version: Brazil  
Updated November 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Use approval definitions to define a set of criteria that are evaluated automatically
before the policy is marked as approved.

## Before you begin

In the approval definitions, you can define to determine

* If the approval is user or group based.
* If it should automatically approve or reject on behalf of a user.
* If a response to the approval is required.
{#create-approval-definitions__ul_pdh_kc3_jkb}

Role required: change_manager or admin  
Note:  
Approval definitions can be applied only once if multiple applied decisions have the same approval definitions associated with them.

## Procedure

1. Navigate to AllChangeChange PolicyApproval Definitions.
2. Select New.
3. On the form, fill in the fields.

   | Field | Description |
   | Name | Name of the approval definition. |
   | Mandatory | Option that, when selected, makes the change approval policy wait until there is a response from the approval generated by the definition. |
   | Approval action | Type of approval record to create. * Approve: Generates an approval record with the state set to Approved. Assign the user to associate with the record in the User field. * Reject: Generates an approval record with the state set to Rejected. Assign the user to associate with the record in the User field. * Add a user approval: Adds an approval record for the user specified in the User field. If the approval is necessary before the policy is approved, select the Mandatory check box. * Add a group approval: Adds approval records for the members of the group listed in the Group field. If the approval is necessary before the policy is approved, select the Mandatory check box. When the Add a group approval action is selected, the Wait for field determines when an approval action should be considered met. {#create-approval-definitions__ul_zpf_bj1_qkb} |
   | Approver source | Source of the user or group approver. * Approval Definition: enables the selection of a specific user or group. * Change Request: enables the user or group to be determined dynamically through a reference field from the Change Request \[change_request\] table. {#create-approval-definitions__ul_d2t_c31_qkb} This field is hidden when the Advanced option is selected. |
   | Wait for | Determines the approval timing. * First response: waits for the first response from the group. * All responses: waits for all responses from the group. All members of the group must approve for the approval decision to be approved. * Percentage of users: Set a percentage of users required for approval in the Percentage field. The possible values are: * Empty: The first response satisfies the approval decision. * Less than or equal to 0%: The first response satisfies the approval decision. * Greater than or equal to 100%: All responses are required. * Between 0 and 100%: The specified percentage of responses is required. {#create-approval-definitions__ul_ixq_ml1_qkb} {#create-approval-definitions__ul_edw_nk1_qkb} Note: The percentage is rounded to the nearest integer. 2.49 would round to 2, whereas 2.5 would round to 3. |
   | Advanced | Option that, when selected, uses a script to determine the approvers instead of the Approver source field. When you select this option, the Script field appears and the Approver source field is hidden. |
   | Script | Script that returns the users or groups to add as approvers. This field appears only when the Advanced option is selected. To create or edit the script, you must have the `sn_chg_approval_def_script_editor` role. * Use the `current` variable for read-only access to the change request. The script can't update the change request record. * Set the `approvers` variable to a sys_id, a comma-separated list of sys_ids, or an array of sys_ids. * For the Add a group approval action, return group sys_ids from the Group \[sys_user_group\] table. For all other approval actions, return user sys_ids from the User \[sys_user\] table. Invalid sys_ids are ignored. * The script returns up to 100 approvers. To change this limit, set the `com.snc.change_management.approval.max_script_approvers` system property. * If the script is empty, fails, or runs longer than 10 seconds, no approvals are generated. The `com.snc.change_management.approval.script_eval_timeout_ms` system property sets the timeout in milliseconds. Script issues are logged with the sys_id of the approval definition. {#create-approval-definitions__ul_scripted_approver_rules} |
   |-|-|

   {#create-approval-definitions__choicetable_tjf_kp1_1gb}  
   Note:  
   When adding users or groups to which you want to send the approval, select Approval Definition in the Approver source field.
4. Select Submit.
{#create-approval-definitions__steps_fw4_gl1_qkb}

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