Create a change schedule from the change schedule definition

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • You can define a change schedule from a change schedule definition record. Change schedule definitions help you to define the content that displays in the change summary popover, the users, groups or roles with whom a schedule is to be shared, and related span style colors.

    Before you begin

    • You have activated Change Management - Change Schedule plugin (com.snc.change_management.soc).
    • Role required: itil, sn_chg_soc.change_soc_admin, sn_change_role, sn_change_write roles, sn_change_write, or admin

    About this task

    To create a new Change Schedule, specify the start and end date fields that you want to be represented in the user interface and also specify the conditions to determine which change requests to display.

    Procedure

    1. Navigate to All > Change > Schedules > Change Schedule Definitions and click New.
    2. On the form, fill in the fields.
      Table 1. Change Schedule Definition form
      Field Description
      Name Name of the change schedule.
      Active Check box to select if a schedule is active.
      Changes
      Start date field Field from the change request form that determines the start date of the span.
      End date field Field from the change request form that determines the end date of the span.
      Condition

      Conditions which determine which change requests display in the Change Schedule interface and the order those change requests are sorted.
      Record Summary
      Left column fields List of fields which appear on the left column of the record summary pop-up. The record summary pop-up appears when you click any span on the change schedule timeline.
      Right column fields List of fields that appear on the right of the window when you click any span on the change schedule timeline. The record summary pop-up appears when you click any span on the change schedule timeline.
      Blackout and Maintenance
      Show blackout window Check box to select if blackout window associated to a change request appears in the change schedule timeline.
      Blackout window color Color to represent blackout window in the change schedule timeline.
      Show maintenance window Check box to select if maintenance window associated to a change request appears in the change schedule.
      Maintenance window color Color to represent maintenance window in the change schedule timeline.
      Sharing
      Share with Option to share the schedule with everyone associated with the change or with specific users and groups.
      Owner Owner of the change schedule.
      Group Owner Group that owns a change schedule and has administrative rights to the change schedule.
      Related Link
      Show Schedule Link to the change schedule that you have defined.
      Related Lists
      Related Definitions Details of related child schedules
      Style Rules Options to define style conditions to determine the color of a span using a condition builder. For example, if you want all changes of type Emergency to show as a red span, a span style can be defined for that condition.
    3. Click Submit.