---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create Decision records

# Create Decision records {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Decision records contain the conditions that you can use to determine the change approval action. Create decisions with the condition builder when you create change approval policies.

## Before you begin

Role required: admin or change_manager

You can create decisions to evaluate conditions that reference policy inputs and apply the associated approval definition.

## Procedure

1. Navigate to AllChangeChange PolicyChange Approval Policies.
2. Create a change approval policy or open an existing policy.  
   For more information, see [Create change approval
   policy](https://www.servicenow.com/docs/3KwKO4VOdnlb~DXqQf~ahA "Use a change approval policy to define the approvals that are generated for your change requests.").
3. On the Policy inputs tab, create a policy input or update an existing record.  
   For more information, see [Create a decision](https://www.servicenow.com/docs/H7g3YW0_kbwD6t6pSxFz4g "Policy inputs are variable sources that you can use while evaluating a decision to determine the approval action. You can create multiple policy inputs to evaluate the decision created, and also access the change request table and any table change request references.").
4. On the Decisions tab, open the default decision record.
5. Copy and modify the decision record configuration or select New to create a decision record.
6. In the Label field, enter a label.
7. In the Answer field, select an approval definition.
8. Add any necessary filter conditions using the condition builder.  
   These conditions determine the outcome of the policy. For example, to generate approvals at the Assess state that trigger an approval definition when risk is low, set the condition to \[Change request.state\] \[is\] \[Assess\] AND \[Change request.Risk\] \[is\] \[Low\].
9. Select Submit.

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