---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create an information schedule

# Create an information schedule {#ariaid-title1}

Release version: Brazil  
Updated October 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an information schedule to record events such as holidays or organizational events that change teams should be aware of. Conflict detection doesn't create conflict records for information schedules.

## Before you begin

Role required: itil_admin or admin

The [Change Management - Collision Detector](https://www.servicenow.com/docs/wetrSWokxj_AF6gPsPHvPA "You can activate the Change Management - Collision Detector plugin (com.snc.change.collision) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.") plugin (com.snc.change.collision) must be active.

## About this task

The Information Schedule \[cmn_schedule_information\] table extends the Condition Schedule \[cmn_schedule_condition\] table, the same as blackout and maintenance schedules. Information schedules use the same fields as
blackout and maintenance schedules.

## Procedure

1. Navigate to AllChangeSchedulesInformation Schedules.
2. Select New.
3. On the form, fill in the fields.  
   For the Name, Description, Time zone, Source, Applies to, and
   Condition fields, see [Create blackout and maintenance schedules in Change Management](https://www.servicenow.com/docs/ZVVWIn98hUszJFgbY1QDvQ "Use the Blackout and Maintenance windows to schedule a change. Blackout windows specify times during which normal change activity should not be scheduled. Maintenance windows specify times during which change requests should be scheduled. For example, create a blackout schedule for code freezes at the end of the year.").
   {#create-information-schedule__table-information-schedule-fields__entry__2}

   | Field | Description |
   |-|-|
   | Category | Type of event that the schedule records. The available options are: * Holiday * Global event * Organisational event {#create-information-schedule__ul-information-categories}This field is empty by default. The category is stored only after you select a value and save the schedule. |
   | Assignment group | Group that owns the schedule. |
   | Assigned to | User who owns the schedule. This field depends on the Assignment group field. |
   [Table 1. Information Schedule form]

   {#create-information-schedule__table-information-schedule-fields}
4. Open the form context menu and select Save.
5. Create one or more schedule entries.
   1. In the Schedule Entries related list, select New.
   2. Enter a unique name and define the time of the event.  
      For more information about schedule entry fields, see [Schedule entry fields](https://www.servicenow.com/docs/access?context=r_ScheduleEntryFields&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
   {#create-information-schedule__substeps-information-schedule-entries}

## Result

The information schedule is created. Conflict detection doesn't create conflict records for this schedule.
**Related concepts**   

* [Schedule types in conflict detection](https://www.servicenow.com/docs/B_0H4tP7Mxow4pE~qutmmw "Conflict detection uses maintenance, blackout, and information schedules to evaluate when change requests can be implemented. Each schedule type supports a category and optional ownership fields.")  
**Related tasks**   

* [Create blackout and maintenance schedules in Change Management](https://www.servicenow.com/docs/ZVVWIn98hUszJFgbY1QDvQ "Use the Blackout and Maintenance windows to schedule a change. Blackout windows specify times during which normal change activity should not be scheduled. Maintenance windows specify times during which change requests should be scheduled. For example, create a blackout schedule for code freezes at the end of the year.")  
**Related reference**   

* [Schedule categories](https://www.servicenow.com/docs/ZGJA0rd0DGoFsnBvd4E2rQ "Maintenance, blackout, and information schedules each have their own set of categories that describe the purpose of the schedule.")

*[\>]: and then