---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a user criteria record for Change Management

# Create a user criteria record for Change Management {#ariaid-title1}

Release version: Brazil  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a user criteria record and add it to a change model to control which users can view and use that change model.

## Before you begin

Role required: admin

## About this task

The criteria is evaluated only when the record is active and added to one of these tabs on the change model.

## Procedure

1. Navigate to AllChangeModelsUser Criteria.
2. Select New to open the record.
3. Fill the fields.  
   {#create-user-criteria__table_ryj_1mj_bwb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique name for the user criteria record. |
   | Active | Option to make the condition active. |
   | Users | Users to be granted access. |
   | Groups | Groups to be granted access. |
   | Roles | Roles to be granted access. |
   | Companies | Companies to be granted access. |
   | Locations | Locations to be granted access. |
   | Departments | Departments to be granted access. |
   | Match All | Determines whether all elements from each populated criteria field must match. If selected, only users who match all criteria are given access. If cleared, the user must meet one or more of the set criteria to be given access. By default, this check box is cleared so that any condition met provides a match. |
   | Advanced | the Script field. |
   | Script | Advanced is selected. |
   [Table 1. User Criteria record]

   {#create-user-criteria__table_ryj_1mj_bwb}
4. Select Submit.

*[\>]: and then