---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a user criteria record for Change Management

# Create a user criteria record for Change Management {#ariaid-title1}

* Release version: Australia
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a user criteria record to control user access to widgets.

## Before you begin

Role required: admin

## About this task

A user criteria record on a change model controls access to the model's widgets. The criteria is evaluated only when the record is active and linked to the change model through the Available For related
list. If either condition is not met, the criteria is not invoked.

## Procedure

1. Navigate to AllChangeModelsUser Criteria.
2. Select New to open the record.
3. On the form, fill the fields.  
   {#create-user-criteria__table_ryj_1mj_bwb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique name for the user criteria record. |
   | Active | Option to make the condition active. |
   | Users | Users to be granted access. |
   | Groups | Groups to be granted access. |
   | Roles | Roles to be granted access. |
   | Companies | Companies to be granted access. |
   | Locations | Locations to be granted access. |
   | Departments | Departments to be granted access. |
   | Match All | Determines whether all elements from each populated criteria field must match. If selected, only users who match all criteria are given access. If cleared, the user must meet one or more of the set criteria to be given access. By default, this check box is cleared so that any condition met provides a match. |
   | Advanced | Displays or hides the Script field. |
   | Script | Defines any additional criteria, and returns true or false. This field is available only if Advanced is selected. |
   [Table 1. User Criteria record]

   {#create-user-criteria__table_ryj_1mj_bwb}
4. Select Submit.

*[\>]: and then