---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Get started with Change Management mobile tasks

# Get started with Change Management mobile tasks {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Access Mobile Agent on your mobile device to manage change tasks.

## Before you begin

Download ServiceNow Agent on an iOS platform from the Apple App Store or on an Android platform from Google Play Store. For more information, see [Download the Mobile Agent mobile application](https://www.servicenow.com/docs/aqQHHpMWBVvmwMxTMFkwMg "Access Mobile Agent on your mobile device to manage your change tasks.").

Role required: itil or sn_change_write

## Procedure

1. Open Mobile Agent and tap the plus icon (+).
2. Add a ServiceNow instance by tapping the plus icon (+) and then entering the instance address.  
   You do not need to include <kbd class="ph userinput">service-now.com</kbd> at the end of the instance name.
3. Tap Change tasks to get started with managing your change tasks.
* **[View change tasks](https://www.servicenow.com/docs/CArWxfir4UXRJnD6ZQHOow)**   
  You can view the state, risk, and the schedule of the change tasks in the Mobile Agent mobile application.
* **[Add comments to your change tasks](https://www.servicenow.com/docs/kc18alRSxPshCsTG7wLYPw)**   
  You can add comments to a change task from the Mobile Agent mobile application. For example, to add an insight about the change task or a discussion regarding the change task.
* **[Resolve or close a change task](https://www.servicenow.com/docs/9Hex_MJ6hRPzwkQ6e_k8_A)**   
  When you implement the change task, you can close the task from the Mobile Agent mobile application.