Get started with Change Management mobile tasks

Access Mobile Agent on your mobile device to manage change tasks.

Before you begin

Download ServiceNow Agent on an iOS platform from the Apple App Store or on an Android platform from Google Play Store. For more information, see Download the Mobile Agent mobile application.

Role required: itil or sn_change_write

Procedure

1. Open Mobile Agent and tap the plus icon (+).
2. Add a ServiceNow instance by tapping the plus icon (+) and then entering the instance address.
   You do not need to include service-now.com at the end of the instance name.
3. Tap Change tasks to get started with managing your change tasks.

• View change tasks
  You can view the state, risk, and the schedule of the change tasks in the Mobile Agent mobile application.
• Add comments to your change tasks
  You can add comments to a change task from the Mobile Agent mobile application. For example, to add an insight about the change task or a discussion regarding the change task.
• Resolve or close a change task
  When you implement the change task, you can close the task from the Mobile Agent mobile application.