---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Change Management glossary

# Change Management glossary {#ariaid-title1}

Release version: Brazil  
Updated November 11, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read  
Learn about the terms and concepts used in Change Management.

## A {#ariaid-title2}

Glossary terms are grouped alphabetically.

### Advanced Security (change model) {#ariaid-title3}

Allows user criteria in addition to role-based access to specify who can create changes from the change model and who can edit the change model configuration.

### affected CI {#ariaid-title4}

A CI in the affected CIs related list of a change. Specifies the CIs that are in scope for implementing the change.

### Allow Child Change Creation {#ariaid-title5}

Change model state attribute that must be active on a primary change model state to create child changes when a primary change enters that state. Normally used with Scaled Change.

### Allow CI Modification {#ariaid-title6}

A change model state attribute (allow_ci_modification) that determines the states in which the configuration item and affected CIs on a change can be modified.

### Allow Implementation {#ariaid-title7}

A change model state attribute (allow_implementation) that determines the states in which proposed CI changes can be applied from a change request.

### approval definition {#ariaid-title8}

A set of criteria in a change approval policy that determines whether an approval is user-based or group-based, whether it's approved or rejected automatically, and whether a response is required.

### Approval with e-Signature {#ariaid-title9}

A Change Management capability that lets approvers verify their identity with e-signatures when approving change requests and standard change proposals.

### automatic transition {#ariaid-title10}

A model state transition option that moves the change request automatically when its conditions are met and prevents manual selection of the State field.

### Automatically Add Change Requests {#ariaid-title11}

A CAB definition option that automatically adds change requests matching the Change Request Addition Conditions to the CAB meeting agenda.

## B {#ariaid-title12}

Glossary terms are grouped alphabetically.

### blackout schedule {#ariaid-title13}

A schedule associated with a blackout window that specifies times during which normal change activity should not be scheduled, such as code freezes at the end of the year.

### blackout window {#ariaid-title14}

A schedule period against which conflict detection checks a change request, including the windows of parent and child CIs.

## C {#ariaid-title15}

Glossary terms are grouped alphabetically.

### CAB agenda item {#ariaid-title16}

An entry that connects a change request or standard change proposal to the CAB meeting where it is reviewed.

### CAB definition {#ariaid-title17}

A Change Management record (cab_definition) that defines a Change Advisory Board and sets the attributes of all CAB meetings generated from it.

### CAB Workbench {#ariaid-title18}

The Change Management interface that a CAB manager uses to schedule, plan, and run Change Advisory Board meetings, including agenda, attendees, and approvals.

### Calculated Risk Score {#ariaid-title19}

A lookup (sn_chg_probability_risk_lookup) that maps banded success probability values (High, Medium, Low) against impact to give the risk value of a change request.

### Change Advisory Board {#ariaid-title20}

A group that meets to review and authorize change requests and review recently implemented changes in Change Management.

#### CAB

### change approval policy {#ariaid-title21}

A Change Management policy that evaluates policy inputs against the conditions on its decisions and applies the associated approval definition to generate the required approvals.

### Change Approval Policy workflow activity {#ariaid-title22}

A workflow activity that controls the approval process for a change request by creating user and group approvals according to a change approval policy record.

### change lockdown {#ariaid-title23}

A Change Management record that pauses in-flight change requests during major unplanned IT, critical, or financial events; only an enforced lockdown places matched changes on hold.

### Change Management Worker {#ariaid-title24}

A table (chg_mgt_worker) that tracks the execution of conflict detection and the asynchronous creation of Child change requests.

### change model {#ariaid-title25}

A definition of the states a change request moves through, the transitions and conditions between them, and related elements such as approval policies and templates, tailored to a change use case.

### change model attribute {#ariaid-title26}

A tag assigned to a state in a change model that scripts can check to turn functionality on or off for that state.

### change model category {#ariaid-title27}

A category and child category that define a hierarchy of change models.

### Change Model Success {#ariaid-title28}

A success probability method, based on the model of the change request, that shows the percentage of successful changes for each change model and type.

#### CMS

### Change Risk Calculator {#ariaid-title29}

A Change Management method that uses predefined properties and conditions to calculate the risk value of a change request.

### change schedule {#ariaid-title30}

A timeline view of change requests, change tasks, blackout periods, and maintenance windows, based on criteria set in a change schedule definition.

### change schedule definition {#ariaid-title31}

A record that defines the configuration options and related records used to display a change schedule.

### change success score {#ariaid-title32}

A score based on a team's historical data that indicates how likely an assignment group is to complete a change request without issues.

### Change Success Score card {#ariaid-title33}

A card next to the Assignment group field on the change request form that shows the success score details of the assignment group.

### change task {#ariaid-title34}

A piece of work related to a change request, such as planning, implementing, testing, or reviewing the change.

### change template {#ariaid-title35}

A template, created from a change model, that provides predefined field values and field policies for common change requests.

### Child change {#ariaid-title36}

A change request generated from a Primary change for one affected CI that copies key fields from the Primary change.

### Child change model {#ariaid-title37}

A change model that defines the states required by the Child changes generated from a Primary change model's flow.

### compliance dynamic schema {#ariaid-title38}

A Change Management feature that stores the risk and compliance details of a change as name and value pairs in a single field of the Change Request table.

### conflict calendar {#ariaid-title39}

A graphical view of potential scheduling conflicts for a change request, including other changes, blackout schedules, and changes outside maintenance schedules.

### conflict detection {#ariaid-title40}

A Change Management process that checks a change request's schedule against blackout schedules, maintenance schedules, and other change requests for the same CIs.

### Copy Change {#ariaid-title41}

A change request form action that copies details of an active or canceled change request to a new one.

## D {#ariaid-title42}

Glossary terms are grouped alphabetically.

### decision {#ariaid-title43}

A record in a change approval policy that holds conditions referencing policy inputs and applies an associated approval definition.

### dynamic attribute {#ariaid-title44}

An attribute defined in the compliance dynamic schema namespace that has an enforced type, can offer choice values, and can belong to a dynamic category.

## E {#ariaid-title45}

Glossary terms are grouped alphabetically.

### emergency change {#ariaid-title46}

A high-priority change implemented immediately to resolve a major incident or apply a security patch; it bypasses group and peer review and goes to the Authorize state for CAB approval.

### Evaluate Change Model {#ariaid-title47}

A flow action that evaluates a change request against its change model, determines whether the state should change, and changes it if a condition matches.

### Exclude from conflict detection {#ariaid-title48}

A change request check box that makes conflict detection unavailable for that change request and excludes it as a conflict for other changes.

## F {#ariaid-title49}

Glossary terms are grouped alphabetically.

### flapper algorithm {#ariaid-title50}

An algorithm that uses a learning pattern to identify false positives in CI property changes so they don't trigger unauthorized change requests.

## I {#ariaid-title51}

Glossary terms are grouped alphabetically.

### Impacted Services/CIs {#ariaid-title52}

A related list on a change request that shows the business services, other CIs, and service offerings impacted by the affected CIs.

### Inside Change Lockdown {#ariaid-title53}

A conflict type reported when a change request falls inside an active lockdown period; the change request is placed on hold automatically.

### ITIL change process assignment {#ariaid-title54}

A setting where a change manager designates an active change model to represent the Normal, Standard, or Emergency ITIL change process used by the ChangeRequest API.

## M {#ariaid-title55}

Glossary terms are grouped alphabetically.

### maintenance schedule {#ariaid-title56}

A schedule that specifies the periods during which change requests should be scheduled; a change that does not adhere to it generates a conflict.

### Mass Update CI {#ariaid-title57}

A Change Management feature that applies the same update to all CIs of a selected CI class from a change request.

### model state {#ariaid-title58}

A state defined within a change model, with its own attributes, state transitions, and state field policies.

### model state transition {#ariaid-title59}

A defined movement of a change request from one model state to another, which can be automatic and can carry transition conditions.

## N {#ariaid-title60}

Glossary terms are grouped alphabetically.

### Next Generation Change Risk {#ariaid-title61}

A risk evaluation technique that uses Impact and Success Probability parameters for a data-driven calculation of change risk.

### normal change {#ariaid-title62}

A service change that is not a standard or emergency change and requires assessment, approval, and CAB authorization before implementation.

## P {#ariaid-title63}

Glossary terms are grouped alphabetically.

### policy input {#ariaid-title64}

A variable source in a change approval policy, such as a change field or referenced record value, that is evaluated by the conditions on a decision.

### predefined transition condition type {#ariaid-title65}

A reusable condition, defined with the condition builder or a script, that can be referenced from the transition conditions of any change model.

### Predictive Intelligence for Change Management {#ariaid-title66}

A Change Management capability that uses machine-learning algorithms to suggest standard change templates and enhance change risk assessment.

### Primary change {#ariaid-title67}

A change request that holds all affected CIs and generates one Child change per CI when it reaches the configured trigger state.

### Primary change model {#ariaid-title68}

A change model configured so that a change using it generates one Child change for each affected CI.

## R {#ariaid-title69}

Glossary terms are grouped alphabetically.

### Refresh Impacted Services {#ariaid-title70}

An action that populates the Impacted Services/CIs related list and the Service Offerings and Business Applications related lists based on the affected CIs.

### risk and compliance attributes {#ariaid-title71}

A change request field that holds risk and compliance details, such as audit trail required, downtime, and rollback time, as name and value pairs.

### risk and compliance category {#ariaid-title72}

A change request field that references the hierarchical dynamic category that groups the risk and compliance attributes for a change.

### risk assessment {#ariaid-title73}

An optional Change Management method that assesses the risk value of a change using information provided by the end user.

### risk condition {#ariaid-title74}

A rule, built with the condition builder or a script, that sets the Risk and Impact values of a change request.

### Risk for proposed change {#ariaid-title75}

A Predictive Intelligence solution definition (Similarity and Categorization type) that predicts the potential risk of a change.

### Rolling Meeting Window {#ariaid-title76}

A CAB definition field that sets the number of days for which CAB meetings are created.

## S {#ariaid-title77}

Glossary terms are grouped alphabetically.

### scaled change {#ariaid-title78}

A Change Management capability for environments with many CIs, where a single Primary change generates and coordinates a Child change for each affected CI.

### scaled change flow {#ariaid-title79}

A flow on a Primary change model that triggers when the Primary change reaches the configured state and creates the Child changes.

### Scheduling Assistant {#ariaid-title80}

A conflict calendar component that displays available time slots so you can resolve a scheduling conflict.

### span style {#ariaid-title81}

A color applied to change requests or events in a change schedule based on specified conditions, by default reflecting the Risk value.

### standard change {#ariaid-title82}

A pre-authorized, low-risk, relatively common change that follows a specified procedure and does not require CAB authorization.

### Standard change candidates {#ariaid-title83}

A Predictive Intelligence solution definition (Clustering type) that analyzes change clusters and suggests opportunities for standard change templates.

### standard change catalog {#ariaid-title84}

A catalog of pre-approved standard change templates from which users request standard changes.

### standard change proposal {#ariaid-title85}

A proposal for a new standard change template that the change management team reviews and approves or rejects.

### standard change template {#ariaid-title86}

A repeatable, pre-approved template in the standard change catalog; change requests created from it do not require change approval.

### state field policy {#ariaid-title87}

A policy on a change model state that makes a change request field mandatory, read-only, or both while the change is in that state.

### State Field Policy Managed {#ariaid-title88}

A Mandatory Fields transition condition that the system adds automatically to transitions into a state when a field is made mandatory in a state field policy.

### style rule {#ariaid-title89}

A condition-based rule that defines the color of a span or label in a change schedule based on field values.

### success probability {#ariaid-title90}

A calculation of the probability of success of a change request using the Change Model Success, Change Success Score, or Calculated method.

### success probability definition {#ariaid-title91}

A definition that sets the success probability and matching conditions of a change request, with an order field that sets execution precedence.

### success score rating {#ariaid-title92}

A rating (Low, Medium, High, Excellent) that maps a calculated success score range to a color and text on the Change Success Score card.

## T {#ariaid-title93}

Glossary terms are grouped alphabetically.

### template category {#ariaid-title94}

A category and child category used to classify change templates by change model, usage, and requirements.

### threshold enforcement mode {#ariaid-title95}

A Major Change property that can be set to warning, which logs the condition and allows Child change generation, or blocking, which logs the condition and stops generation.

### transition condition {#ariaid-title96}

A condition that must be fulfilled for a change request to move between model states.

## U {#ariaid-title97}

Glossary terms are grouped alphabetically.

### unauthorized change request {#ariaid-title98}

A change request the system creates automatically when an unplanned change occurs on a CI that is not part of an open change request.

### user criteria {#ariaid-title99}

A record that groups users by role, group, company, location, or department and controls who can view, use, or modify a change model.