Mobile experience for Change Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Manage your change tasks from anywhere using the Mobile Agent mobile application. With this mobile application, you can stay connected and access the information in real time to complete your tasks.

    As an ITSM agent or technician, you can use Mobile Agent when connected online to accomplish the following task:

    • Access the change tasks assigned to you or to your group.
    • Add comments or work notes or reassign the change tasks.
    • Receive push notifications for change tasks assigned or commented on.
    • Approve or reject change requests, requests, and requested items.

    Watch this three-minute video to learn about the Mobile Agent for managing change tasks.