Modify a template

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Copy and modify change templates.

    Before you begin

    The change model you want to modify must have been created. For more information, see Create a Change model.

    Role required: change_manager

    You must have a role with the following access with regard to the change model to modify or retire a change template:
    • Access to read
    • Access to modify

    About this task

    Before modifying a template, you can analyze the template usage by viewing the Change Template Metrics tab. View the change template usage trend and related statistical data by selecting Closed Change count.

    You can modify only templates in the Draft state. To modify templates that are in the Proposed state or are already published, create a copy. If you want to discontinue the existing template after creating a modified copy, use the Copy and retire option.

    Procedure

    1. Navigate to All > Models > Change Templates.
    2. Select the template you want to modify.
    3. Either modify the change template directly or copy it and then modify it.
      OptionDescription
      Modify a change template Modify any field or field policy information available in the template.

      You can modify only templates in the Draft state.
      Create a copy of a published template for modification Select Copy.

      A template copy is created and the Previous template field displays the template from which the copy was created. The copied template is created in the Draft state.
    4. Either save the template information for later approval or send it for approval immediately.
      • To save the modifications but not send them for approval, select Save.
      • To send the template for approval, select Publish.
      Note:
      In the Approvers tab, you can view the list of approvers who have been configured to review the modifications made to the template, and the details of proposed and reviewed modifications.

      After the modifications are approved, a new version of the change template is created. Change requests created from the modified change template reflects the modifications made.