Configure a change request to monitor outside maintenance schedule conflicts

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • When a change request is configured to display the conflicts that are outside the maintenance schedule, conflict detection indicates whether the planned start and end dates occur outside the maintenance window or not. By reviewing the conflicts that are detected, you can modify the change schedule.

    Before you begin

    Role required: personalize_ui or admin

    About this task

    The Outside maintenance schedule check box is informational and the instance sets this value and disregards any changes that you make to this check box. The check box is selected by default if either of the following actions occur.
    • The planned start and end dates in the change request with an associated configuration item (CI) are compared to the maintenance schedule and are determined to be outside the schedule.
    • Affected CIs associated with the change request are checked against their assigned maintenance schedules, if any.
    Note:
    Only the maintenance window for the primary CI or affected CIs is checked; the upstream and downstream items are not checked.

    Procedure

    1. Navigate to All > Change > Open and select an existing change request.
    2. If the Outside maintenance schedule field does not appear, add the field to the form.
      1. Click the context menu icon and then click Additional actions > Configure > Form Layout.
      2. Move Outside maintenance schedule to the Selected list.
      3. Click Save.

    Result

    When you save a change request that is outside the maintenance schedule, a warning appears for each item (primary or affected). This warning also displays the planned dates that fall outside the maintenance window.