--- sourceDocument: Brazil IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Change Management properties # Change Management properties {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Change Management properties Change Management properties in ServiceNow allow administrators to configure the behavior of the Change Management application. These properties control features such as approval workflows, risk calculation methods, copying attributes from originating changes, attachment copying, and integration with Discovery. Administrators can access and modify these settings by navigating toChange \> Administration \> Change Properties. Show full answer Show less ## Key Features * **Approval and Risk Settings:** Configure the approval engine for change tasks and select the risk calculation method, either automatically via business rules or on demand via UI actions. * **Copying Capabilities:** Enable or disable copying of change requests, including specific attributes, related lists (change tasks, affected CIs, impacted services), and attachments from the originating change to new changes. * **Impacted Services and CIs:** Manage which task types support refreshing impacted services and define whether impacted CIs include services supported by related configuration items. This requires converting business services to application services when applicable. * **Data Enforcement:** Enforce consistent data requirements across various update methods (UI, workflows, APIs) to maintain data integrity in change requests. * **Service Offering Population:** Optionally populate the service offering related list based on impacted services in the change request. * **Unauthorized Changes:** Allow creation of unauthorized changes triggered by specific system events. * **State Change Events:** Enable generation of events when change request states update, with configurable state values to trigger events. * **Discovery Integration:** For organizations subscribed to Discovery, properties control automatic or manual triggering of Discovery scans on affected CIs during specific change request states. * **Additional Configurations:** Further properties include copying related lists, enabling attachment copying on change tasks, detailed logging for Change Approval Policies, and controlling CAB meeting opening behavior in different user interfaces. ## Practical Benefits for ServiceNow Customers * **Customization:** Tailor Change Management workflows and data handling to fit your organization's processes and compliance needs. * **Efficiency:** Automate copying of relevant change data and attachments, reducing manual effort and errors when creating related changes. * **Integration:** Leverage Discovery integration to maintain accurate configuration items within change processes automatically. * **Governance:** Enforce data consistency and control unauthorized changes to improve change quality and auditability. * **Event Management:** Use state change events to integrate Change Management with other systems or trigger notifications and automation based on change state transitions. * **User Experience:** Configure user interface behaviors such as where CAB meetings open, aligning with your team's collaboration preferences. Administrators can use change properties to configure Change Management behavior. Navigate to ChangeAdministrationChange Properties to view and edit these properties.{#r_ChangeManagementProperties__table_qc3_qt4_p4__entry__2} | Name | Description | |-|-| | glide.approval_engine.change_task | Change request tasks approval engine. * Type: choice list * Default value: process_guide {#r_ChangeManagementProperties__ul_j5r_gyt_yr} | | glide.ui.risk_calculate_rule | Change risk calculation method. Business rule calculates on insert/update, UI action calculates only on demand. None disables this capability. * Type: choice list * Default value: ui_action {#r_ChangeManagementProperties__ul_nbv_gyt_yr} For more information, see [Risk Calculator property](https://www.servicenow.com/docs/PcV5pwq7QHGM699nFUApoA "The Change Management - Change Risk Calculator plugin enables dynamic calculations of the risk and impact of a change. The administrator specifies how and when risk and impact rules are applied."). | | com.snc.change_request.enable_copy | Enable copy change feature. * Type: true \| false * Default value: true {#r_ChangeManagementProperties__ul_kcz_y54_p4} | | com.snc.change_request.copy.attributes | List of attributes (comma-separated) that are copied from the originating change. * Type: string * Default value: category,cmdb_ci,priority,risk,impact,type,assignment_group,assigned_to,short_description,description,change_plan,backout_plan,test_plan {#r_ChangeManagementProperties__ul_ywb_pw4_p4} | | com.snc.change_request.copy.rl.change_task.attributes | List of attributes (comma-separated) from the Change Task \[change_task\] related list that will be copied from the originating change. * Type: string * Default value: cmdb_ci,priority,assignment_group,assigned_to,short_description,description {#r_ChangeManagementProperties__ul_mwg_mxl_j1b} | | com.snc.change_request.copy.rl.task_ci.attributes | List of attributes (comma-separated) from the Affected CIs \[task_ci\] related list that will be copied from the originating change. * Type: string * Default value: ci_item {#r_ChangeManagementProperties__ul_hw5_nxl_j1b} | | com.snc.change_request.attach.enable_copy | Copy attachments from the originating change. * Type: true \| false * Default value: true {#r_ChangeManagementProperties__ul_kdw_dx4_p4} | | com.snc.change_request.copy.rl.task_cmdb_ci_service.attributes | List of attributes (comma-separated) from Impacted Services \[task_cmdb_ci_service\] related list that will be copied from the originating change. * Type: string * Default value: cmdb_ci_service {#r_ChangeManagementProperties__ul_mkl_4xl_j1b} | | com.snc.task.refresh_impacted_services | List of all the Task types where Refresh Impacted Services action is enabled. * Type: string * Default value: incident, change_request {#r_ChangeManagementProperties__ul_p1t_hnr_ndb} | | change.refresh_impacted.include_affected_cis | Lists the impacted CIs or Services with any service supported by a configuration item identified in the Affected CI related list. Note: This requires any business services identified to be converted to an application service. For instructions, see [Convert business services to application services](https://www.servicenow.com/docs/access?context=convert-bus-to-app-svc-intro&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US). For information about application services, see [Application services](https://www.servicenow.com/docs/access?context=application-services&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US). | | com.snc.change_management.enforce_data_requirements | Enforce change request process data requirements, so that any data modification on the change request has the same data restrictions. This includes, updates made through the change request form, Workflow, REST/SOAP, JavaScript, and GlideRecord updates. For more information, see [Change Management API](https://www.servicenow.com/docs/access?context=change-management-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) In the User Interface, when this property is true, it enables additional server sided restrictions to the UI Policy and Client Script controls that already exist. * Type: true \| false * Default value: true {#r_ChangeManagementProperties__ul_lt5_hz1_xfb} | | com.snc.change_request.populate_service_offering | Populates the service offering related list from the impacted service list. * Type: true \| false * Default value: false {#r_ChangeManagementProperties__ul_xdg_gcd_khb} | | com.snc.change_request.enable_unauthorized | Enables the creation of unauthorized change requests when the event ci.change.unplanned is raised. * Type: true \| false * Default value: false {#r_ChangeManagementProperties__ul_unk_cd5_g3b} | | com.snc.change_request.event.state_updated.enabled | Generates the sn_change.state.updated event when the state of the change request is updated. * Type: true \| false * Default value: false {#r_ChangeManagementProperties__ul_alm_s3d_flb} | | com.snc.change_request.event.state_updated.states | Enter the change request state field values, each separated by a comma to generate the sn_change.state.updated event. This happens when any of the state value changes, for example, -5, -3, 0. You can leave the property empty to generate the sn_change.state.updated event for all state changes. For more information on the state values, see [State model and transitions](https://www.servicenow.com/docs/LTYmb2Zefl1IO0LOkjc0rA "Change Management offers a state model to move and track change requests through several states."). Note: For this property to take effect, property com.snc.change_request.event.state_updated.enabled must be set to true. | [Table 1. Change Management properties] {#r_ChangeManagementProperties__table_qc3_qt4_p4} ## Change Management properties for Discovery integration {#r_ChangeManagementProperties__section_a1k_zvb_4gb} If your organization is subscribed to Discovery , integration with Discovery is automatically enabled. With this integration, any configuration item (CI) with an IP address that is part of a change request process can be maintained automatically. When Discovery is activated, the following three new properties become available. {#r_ChangeManagementProperties__table_mh3_5wb_4gb__entry__2} | Name | Description | |-|-| | com.snc.change_request.auto.discovery | Trigger Discovery for the Affected CIs automatically, manually or not at all. * Type: Choice list * Values: Off, Both, Automatic, Manual * Default value: Off {#r_ChangeManagementProperties__ul_kld_kv4_jdb} | | com.snc.change_request.disco.auto.state | Defines which Change Request states Discovery will be automatically triggered. * Type: String * Default value: Review {#r_ChangeManagementProperties__ul_tyg_tv4_jdb} | | com.snc.change_request.disco.manual.state | Defines which Change Request states allow Discovery to be manually triggered. * Type: String * Default value: Implement, Review {#r_ChangeManagementProperties__ul_ivb_wv4_jdb} | [ ] {#r_ChangeManagementProperties__table_mh3_5wb_4gb} ## Change Management properties available from sys_properties table {#r_ChangeManagementProperties__section_lrl_tvb_4gb} The following properties are available for further configuration. To list them, enter sys_properties.list in the navigator text box and filter for com.snc.change_.{#r_ChangeManagementProperties__table_ax1_nvt_yr__entry__2} | Name | Description | |-|-| | com.snc.change_request.copy.related_lists | Related lists (comma-separated) that will be copied from the originating change. * Type: string * Default value: task_ci,task_cmdb_ci_service,change_task {#r_ChangeManagementProperties__ul_hjf_pbn_yr} | | com.snc.change_request.rl.change_task.attach.enable_copy | Copy attachments from originating change task. * Type: true \| false * Default value: true {#r_ChangeManagementProperties__ul_jhb_nvt_yr} | | com.snc.change_management.policy.approval.log | The debug logging property that provides the detailed logging information of the workflow activity when using Change Approval Policies. Type: choice list | | sn_change_cab.com.snc.change_management.cab.use_sow_meeting | Controls opening of a CAB meeting from the CAB Meeting calendar in the CAB Workbench in Service Operations Workspace. Note: Users must have the sn_sow.sow_user role to open CAB meetings in SOW. * Type: true \| false * Default value: false, for upgrade customers; true for new customers. {#r_ChangeManagementProperties__ul_gyz_dkp_kfc} * true: CAB meetings open in the CAB Meeting workbench in SOW. * false: CAB meetings open in the Core UI. {#r_ChangeManagementProperties__ul_ijd_1lp_kfc} | [ ] {#r_ChangeManagementProperties__table_ax1_nvt_yr} *[\>]: and then