---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request Change Management - Predictive Intelligence Core

# Request Change Management - Predictive Intelligence Core {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) activates predictive intelligence features for Change Management. It installs automatically with other Change Management Predictive Intelligence plugins requested through the Now Support Customer Service system.{#request-cm-picore__request-cm-picore-info}

## Before you begin

Role required: maint

## About this task

The Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) activates these related plugins if they are not already active.{#request-cm-picore__table_fvt_nq2_plb__entry__2}

| Plugin | Description |
|-|-|
| Predictive Intelligence \[com.glide.platform_ml\] | Using Predictive Intelligence you an create, train, and test solutions so that you can quickly understand the basic functionality of how a machine-learning solution works. |
[Table 1. Plugins for Change Management - Predictive Intelligence Core plugin]

{#request-cm-picore__table_fvt_nq2_plb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#request-cm-picore__navigate-plugins}
{#request-cm-picore__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#request-cm-picore__request-plugin}
{#request-cm-picore__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#request-cm-picore__table_awx_bhf_ygb__entry__2}{#request-cm-picore__p_ub1_nfg_h1c}{#request-cm-picore__p_vb1_nfg_h1c}{#request-cm-picore__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#request-cm-picore__p_wb1_nfg_h1c} Note: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 2. Activate Plugin form]

   {#request-cm-picore__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#request-cm-picore__p_bc1_nfg_h1c}
   {#request-cm-picore__request-form}
{#request-cm-picore__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#request-cm-picore__submit-request}
{#request-cm-picore__submit-request}{#request-cm-picore__steps_rfx_bf1_2t}
* **[Components installed with Change Management - Predictive Intelligence Core](https://www.servicenow.com/docs/C7cbpG0lDI6ZhlReEOTtxg)**   
  Several types of components are installed with activation of the Change Management - Predictive Intelligence Core plugin, including tables. These tables can be used only after the other Change Management Predictive Intelligence plugins are activated.

**Related tasks**   

* [Request ITSM Roles - Change Management](https://www.servicenow.com/docs/jj15oVnbrLwcVHVA4MpFZw "Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles - Change Management plugin (com.snc.itsm.roles.change_management). This gives change agents, technicians, and managers more control over access within your Change Management process.")
* [Activate Business Stakeholder](https://www.servicenow.com/docs/tNCyzkEEmnxu~VpQSQDOSg "Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.")
* [Activate Change Management - State Model](https://www.servicenow.com/docs/McHxFQqtv6WZc3gV9DVr8w "You can activate the Change Management - State Model plugin (com.snc.change_management.state_model) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Collision Detector](https://www.servicenow.com/docs/wetrSWokxj_AF6gPsPHvPA "You can activate the Change Management - Collision Detector plugin (com.snc.change.collision) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Calculator](https://www.servicenow.com/docs/VV8j0fsy6CarYJneUEja0Q "The Change Management - Risk Calculator plugin (com.snc.bestpractice.change_risk) is active by default in the base system. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Schedule](https://www.servicenow.com/docs/SbMWOI4GJYRQybc7ahLS1w "You can activate the Change Management - Change Schedule plugin (com.snc.change_management.soc) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Assessment](https://www.servicenow.com/docs/aSCx5otiicEq_18BY_H1tw "Activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) with the admin role. It includes demo data and activates related plugins.")
* [Activate Change Management - Standard Change Catalog](https://www.servicenow.com/docs/gxYUFs~9Uf18Kcb1emFGwQ "You can activate the Change Management - Standard Change Catalog plugin (com.snc.change_management.standard_change_catalog) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Success Score](https://www.servicenow.com/docs/7NAvpNaiiDH~9~2GZr2KFw "Activate the Change Management - Change Success Score plugin (com.snc.change_management.change_success_score) with the admin role. It activates related plugins.")
* [Activate Change Management - Mass Update CI](https://www.servicenow.com/docs/Zlw4P3O7I_YASghrIP5hxw "You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Approval policy](https://www.servicenow.com/docs/mVKqhQxce6d8YmSBl07c3A "Activate the Change Management - Approval policy plugin (com.sn_chg_pol_appr) with the admin role. It includes demo data and activates related plugins.")
* [Activate Change Management - CAB Workbench](https://www.servicenow.com/docs/SRqDamhourP_FXygY64Kng "Activate the Change Management - CAB Workbench plugin (com.snc.change_management.cab) with the admin role. It includes demo data and activates related plugins.")
* [Activate Change Management - ATF Tests](https://www.servicenow.com/docs/4K0~mQREAjfZ6ff2k7Df7g "You can activate the Change Management - ATF Tests plugin (com.snc.change_management.atf) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Core](https://www.servicenow.com/docs/3q1Fe3MGFjm~ASd6KHZ8rg "You can activate the Change Management - Core plugin (com.snc.change_management) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Request Change Management - Risk Assessment](https://www.servicenow.com/docs/1DdnNoLgQH7eBrLiOQKs9Q "To activate the Change Management capability to predict change risk using Predictive Intelligence, request the Change Management - Risk Intelligence plugin (com.snc.change_management.ml.risk) through the Now Support Customer Service system.")
* [Request Change Management - Standard Change Template Intelligence](https://www.servicenow.com/docs/_QuTWGQYLJ2ESRvAH91UVQ "The Change Management - Standard Change Template Intelligence plugin (com.snc.change_management.ml.sctp) uses Predictive Intelligence to identify change clusters and propose standard change templates. Request the plugin through the Now Support Customer Service system.")
* [Activate Change Management - Change Flows](https://www.servicenow.com/docs/MQ4saZn5fOZZlkWEtdUOcA "Activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) with the admin role. It includes demo data and activates related plugins.")
* [Activate Change Management - Change Velocity dashboard](https://www.servicenow.com/docs/VyuVdFymT0Y3hjP~znlADQ "Activate the Performance Analytics - Content Pack - Change Management (com.snc.pa.change) and Process Optimization (com.sn_process_optimization) plugins. It includes demo data and activates related plugins.")
* [Activate Change Management - Change Models](https://www.servicenow.com/docs/L3rQjTKROkxWREXrjBWE9Q "Activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) with the admin role. It includes demo data and activates related plugins.")
* [Activate Change Management - Success Probability](https://www.servicenow.com/docs/KGsUtCI4gZZK9n5h50x8Dg "You can activate the Change Management - Success Probability plugin (com.snc.change_management.success_probability) if you have the admin role.")
* [Activate Change Management - Data Archiving](https://www.servicenow.com/docs/pZrwCVO74_z0gjxzPQ6gfw "You can activate the Change Management - Data Archiving plugin (com.glide.auxdb) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")  
**Related topics**   

* [List of plugins (Brazil)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US)

*[\>]: and then