---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request ITSM Roles - Change Management

# Request ITSM Roles - Change Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles - Change Management plugin (com.snc.itsm.roles.change_management). This gives change agents, technicians, and managers more control over access within your Change Management process.

## Before you begin

Role required: admin

## About this task

The ITSM Roles plugin activates the following related plugins, which update the security model and introduce roles for respective products:

* Business Stakeholder (com.snc_business_stakeholder)
* ITSM Roles - Incident Management (com.snc.itsm.roles.incident_management)
* ITSM Roles - Problem Management (com.snc.itsm.roles.problem_management)
* ITSM Roles - Change Management (com.snc.itsm.roles.change_management)
* ITSM Roles - Request Management (com.snc.service_management.roles.request_management)

These roles provide more control over the access that users have within the process.

By default, this feature is active only on new instances created in New York and later releases. It isn't activated automatically when you upgrade to New York or a later release from an earlier release.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#request-itsm-roles-cm__navigate-plugins}
{#request-itsm-roles-cm__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#request-itsm-roles-cm__request-plugin}
{#request-itsm-roles-cm__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#request-itsm-roles-cm__table_awx_bhf_ygb__entry__2}{#request-itsm-roles-cm__p_ub1_nfg_h1c}{#request-itsm-roles-cm__p_vb1_nfg_h1c}{#request-itsm-roles-cm__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#request-itsm-roles-cm__p_wb1_nfg_h1c} Note: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 1. Activate Plugin form]

   {#request-itsm-roles-cm__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#request-itsm-roles-cm__p_bc1_nfg_h1c}
   {#request-itsm-roles-cm__request-form}
{#request-itsm-roles-cm__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#request-itsm-roles-cm__submit-request}
{#request-itsm-roles-cm__submit-request}{#request-itsm-roles-cm__steps_x24_5nj_nhb}
* **[Components installed with ITSM Roles - Change Management](https://www.servicenow.com/docs/TVjye~n1dahpmC04fQxlXA)**   
  Several user roles are installed with the activation of the ITSM Roles - Change Management plugin (com.snc.itsm.roles.change_management). Security ACLs to support the security model for Change Management and related functionality are also installed.

**Related tasks**   

* [Activate Business Stakeholder](https://www.servicenow.com/docs/tNCyzkEEmnxu~VpQSQDOSg "Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.")
* [Activate Change Management - State Model](https://www.servicenow.com/docs/McHxFQqtv6WZc3gV9DVr8w "You can activate the Change Management - State Model plugin (com.snc.change_management.state_model) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Collision Detector](https://www.servicenow.com/docs/wetrSWokxj_AF6gPsPHvPA "You can activate the Change Management - Collision Detector plugin (com.snc.change.collision) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Calculator](https://www.servicenow.com/docs/VV8j0fsy6CarYJneUEja0Q "The Change Management - Risk Calculator plugin (com.snc.bestpractice.change_risk) is active by default in the base system. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Schedule](https://www.servicenow.com/docs/SbMWOI4GJYRQybc7ahLS1w "You can activate the Change Management - Change Schedule plugin (com.snc.change_management.soc) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Assessment](https://www.servicenow.com/docs/aSCx5otiicEq_18BY_H1tw "Activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) with the admin role. It includes demo data and activates related plugins.")
* [Activate Change Management - Standard Change Catalog](https://www.servicenow.com/docs/gxYUFs~9Uf18Kcb1emFGwQ "You can activate the Change Management - Standard Change Catalog plugin (com.snc.change_management.standard_change_catalog) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Success Score](https://www.servicenow.com/docs/7NAvpNaiiDH~9~2GZr2KFw "Activate the Change Management - Change Success Score plugin (com.snc.change_management.change_success_score) with the admin role. It activates related plugins.")
* [Activate Change Management - Mass Update CI](https://www.servicenow.com/docs/Zlw4P3O7I_YASghrIP5hxw "You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Approval policy](https://www.servicenow.com/docs/mVKqhQxce6d8YmSBl07c3A "Activate the Change Management - Approval policy plugin (com.sn_chg_pol_appr) with the admin role. It includes demo data and activates related plugins.")
* [Activate Change Management - CAB Workbench](https://www.servicenow.com/docs/SRqDamhourP_FXygY64Kng "Activate the Change Management - CAB Workbench plugin (com.snc.change_management.cab) with the admin role. It includes demo data and activates related plugins.")
* [Activate Change Management - ATF Tests](https://www.servicenow.com/docs/4K0~mQREAjfZ6ff2k7Df7g "You can activate the Change Management - ATF Tests plugin (com.snc.change_management.atf) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Core](https://www.servicenow.com/docs/3q1Fe3MGFjm~ASd6KHZ8rg "You can activate the Change Management - Core plugin (com.snc.change_management) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Request Change Management - Risk Assessment](https://www.servicenow.com/docs/1DdnNoLgQH7eBrLiOQKs9Q "To activate the Change Management capability to predict change risk using Predictive Intelligence, request the Change Management - Risk Intelligence plugin (com.snc.change_management.ml.risk) through the Now Support Customer Service system.")
* [Request Change Management - Standard Change Template Intelligence](https://www.servicenow.com/docs/_QuTWGQYLJ2ESRvAH91UVQ "The Change Management - Standard Change Template Intelligence plugin (com.snc.change_management.ml.sctp) uses Predictive Intelligence to identify change clusters and propose standard change templates. Request the plugin through the Now Support Customer Service system.")
* [Request Change Management - Predictive Intelligence Core](https://www.servicenow.com/docs/xxiQZgFPrKXe4cUFKVMvPA "The Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) activates predictive intelligence features for Change Management. It installs automatically with other Change Management Predictive Intelligence plugins requested through the Now Support Customer Service system.")
* [Activate Change Management - Change Flows](https://www.servicenow.com/docs/MQ4saZn5fOZZlkWEtdUOcA "Activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) with the admin role. It includes demo data and activates related plugins.")
* [Activate Change Management - Change Velocity dashboard](https://www.servicenow.com/docs/VyuVdFymT0Y3hjP~znlADQ "Activate the Performance Analytics - Content Pack - Change Management (com.snc.pa.change) and Process Optimization (com.sn_process_optimization) plugins. It includes demo data and activates related plugins.")
* [Activate Change Management - Change Models](https://www.servicenow.com/docs/L3rQjTKROkxWREXrjBWE9Q "Activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) with the admin role. It includes demo data and activates related plugins.")
* [Activate Change Management - Success Probability](https://www.servicenow.com/docs/KGsUtCI4gZZK9n5h50x8Dg "You can activate the Change Management - Success Probability plugin (com.snc.change_management.success_probability) if you have the admin role.")
* [Activate Change Management - Data Archiving](https://www.servicenow.com/docs/pZrwCVO74_z0gjxzPQ6gfw "You can activate the Change Management - Data Archiving plugin (com.glide.auxdb) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")

*[\>]: and then