---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Change Management - State Model

# Activate Change Management - State Model {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Change Management - State Model plugin
(com.snc.change_management.state_model) if you have the admin role. This plugin includes
demo data and activates related plugins if they are not already active.

## Before you begin

Role required: admin

## About this task

The Change Management - State Model plugin builds on the Change Management - Core plugin. Activate State Model on an instance where Core is not yet active. During activation, State Model activates Core Type field on the change request. For the Core plugin, see [Activate Change Management - Core](https://www.servicenow.com/docs/3q1Fe3MGFjm~ASd6KHZ8rg "You can activate the Change Management - Core plugin (com.snc.change_management) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active."). For the state model concept, see [State model and transitions](https://www.servicenow.com/docs/LTYmb2Zefl1IO0LOkjc0rA "Change Management offers a state model to move and track change requests through several states.")  
{#t_ActivateStateModel__table_ub5_s43_w5__entry__2}

| Plugin | Description |
|-|-|
| Change Management - Core \[com.snc.change_management\] | Change management is used to create and manage change requests. Once this is activated, the values for the Type field on the change request are updated. |
[ ]

{#t_ActivateStateModel__table_ub5_s43_w5}  
Warning:  
Activate the Change Management - StateModel plugin `(com.snc.change-management.state_model)` only on an instance where the Change Management - Core plugin `(com.snc.change_management)` is not yet active. State Model activates Core automatically. If you activate Core independently before activating State Model, State Model does not function as expected.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateStateModel__find-plugins-cmd}
{#t_ActivateStateModel__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#t_ActivateStateModel__p_cb1_nfg_h1c}
   {#t_ActivateStateModel__find-plugin-cmd}
{#t_ActivateStateModel__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). {#t_ActivateStateModel__activate-plugin}
{#t_ActivateStateModel__activate-plugin}{#t_ActivateStateModel__steps_rfx_bf1_2t}

## What to do next

If you upgraded from a release prior to Geneva, you must [update old state labels to new state
labels](https://www.servicenow.com/docs/b8Zr3z6BC1sx3moNbqFifA "If you upgraded from a release prior to Geneva, you must update old state labels to new state labels after you activate the Change Management state model.").
* **[Update change request states](https://www.servicenow.com/docs/b8Zr3z6BC1sx3moNbqFifA)**   
  If you upgraded from a release prior to Geneva, you must update old state labels to new state labels after you activate the Change Management state model.
* **[Installed with Change Management - State Model](https://www.servicenow.com/docs/iQyvMZ9BjJzF4Pq3Ru4Ygw#r_InstalledWithStateModel)**   
  Several types of components are installed with the Change Management - State Model.

**Related tasks**   

* [Request ITSM Roles- Change Management](https://www.servicenow.com/docs/jj15oVnbrLwcVHVA4MpFZw "Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Change Management plugin (com.snc.itsm.roles.change_management) to gain more control over the access that different change agents, technicians, and managers have within your Change Management process.")
* [Activate Business Stakeholder](https://www.servicenow.com/docs/tNCyzkEEmnxu~VpQSQDOSg "Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.")
* [Activate Change Management - Collision Detector](https://www.servicenow.com/docs/wetrSWokxj_AF6gPsPHvPA "You can activate the Change Management - Collision Detector plugin (com.snc.change.collision) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Calculator](https://www.servicenow.com/docs/VV8j0fsy6CarYJneUEja0Q "The Change Management- Risk Calculator plugin (com.snc.bestpractice.change_risk) is active by default in the base system. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Schedule](https://www.servicenow.com/docs/SbMWOI4GJYRQybc7ahLS1w "You can activate the Change Management - Change Schedule plugin (com.snc.change_management.soc) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Assessment](https://www.servicenow.com/docs/aSCx5otiicEq_18BY_H1tw "You can activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Standard Change Catalog](https://www.servicenow.com/docs/gxYUFs~9Uf18Kcb1emFGwQ "You can activate the Change Management - Standard Change Catalog plugin (com.snc.change_management.standard_change_catalog) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Success Score](https://www.servicenow.com/docs/7NAvpNaiiDH~9~2GZr2KFw "You can activate the Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin if you have the admin role. This plugin activates related plugins if they are not already active.")
* [Activate Change Management - Mass Update CI](https://www.servicenow.com/docs/Zlw4P3O7I_YASghrIP5hxw "You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management -Approval policy](https://www.servicenow.com/docs/mVKqhQxce6d8YmSBl07c3A "You can activate the Change Management -Approval policy plugin (com.sn_chg_pol_appr) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - CAB Workbench](https://www.servicenow.com/docs/SRqDamhourP_FXygY64Kng "You can activate the Change Management - CAB Workbench plugin (com.snc.change_management.cab) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management ATF Tests](https://www.servicenow.com/docs/4K0~mQREAjfZ6ff2k7Df7g "You can activate the Change Management - ATF Tests plugin (com.snc.change_management.atf) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Core](https://www.servicenow.com/docs/3q1Fe3MGFjm~ASd6KHZ8rg "You can activate the Change Management - Core plugin (com.snc.change_management) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Request Change Management - Risk Assessment](https://www.servicenow.com/docs/1DdnNoLgQH7eBrLiOQKs9Q "To activate Change Management capability to predict change risk using Predictive Intelligence, request the Change Management - Risk Intelligence plugin (com.snc.change_management.ml.risk) through the Now Support Customer Service system.")
* [Request Change Management - Standard Change Template Intelligence](https://www.servicenow.com/docs/_QuTWGQYLJ2ESRvAH91UVQ "To activate Change Management capability that uses Predictive Intelligence to identify change clusters and propose standard change templates, request the Change Management - Standard Change Template Intelligence plugin (com.snc.change_management.ml.sctp) through the Now Support Customer Service system.")
* [Change Management - Predictive Intelligence Core](https://www.servicenow.com/docs/xxiQZgFPrKXe4cUFKVMvPA "To activate Change Management predictive intelligent features, the Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) is required and is automatically installed along with other through Change Management Predictive Intelligence plugins that are requested using the Now Support Customer Service system.")
* [Activate Change Management - Change Flows](https://www.servicenow.com/docs/MQ4saZn5fOZZlkWEtdUOcA "You can activate the Change Management - Change Model Foundation Data (com.snc.change_management.change_model.foundation) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Velocity dashboard](https://www.servicenow.com/docs/VyuVdFymT0Y3hjP~znlADQ "You can activate the Performance Analytics - Content Pack - Change Management (com.snc.pa.change) and Process Optimization (com.sn_process_optimization) plugins if you have the admin role. These plugins include demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Models](https://www.servicenow.com/docs/L3rQjTKROkxWREXrjBWE9Q "You can activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management Success Probability](https://www.servicenow.com/docs/KGsUtCI4gZZK9n5h50x8Dg "You can activate the Change Management - Success Probability plugin (com.snc.change_management.success_probability) if you have the admin role.")
* [Activate Change Management - Data Archiving](https://www.servicenow.com/docs/pZrwCVO74_z0gjxzPQ6gfw "You can activate the Change Management - Data Archiving plugin (com.glide.auxdb) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")  
**Related topics**   

* [List of plugins (Brazil)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US)

*[\>]: and then