Use Mass Update CI

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can use the proposed changes in a change request to apply the same update to a set of CIs for a specific CI class.

    Before you begin

    Role required: itil, sn_change_write, or admin

    About this task

    Procedure

    1. Navigate to All > Change > Create New and select Normal or Emergency change.
    2. Select the Mass update CI class check box.
      The Mass update CI class tab or form section appears.
    3. On the Mass update CI class tab, select the CI class to update.

      The dynamic CI group is not available for selection. When using mass update, a specific CI class must be selected and not a group that may have different CI classes.

      The parent CMDB [cmdb_ci] table is selected by default. Search for the class name, for example, enter linux or email.

      Note:
      If you have selected a dynamic CI group for the Configuration item field, the configuration items that are part of the dynamic group and belong to the selected CI class are updated. For example, if the dynamic CI group that you have selected consists of Linux servers, computers, and network switches, and you select Linux servers for the CI class with proposed changes, only the Linux servers in the dynamic group get updated.
    4. Enter the proposed changes that you want to make to all the affected CIs.
      Each time that you select a field and value, another line appears. If you enter a proposed change in error, click the X beside the line to remove it.
    5. Click Submit.
    6. Open the change request you submitted.
    7. In the Affected CIs related list, click Add.
      The Add Affected Configuration Items window that opens lists only the CIs in the selected CI class.
    8. Select one or more CIs and click Add Selected, or click Add All.
      If you change the CI class after selecting affected CIs, the list is cleared when you save the record.
    9. Continue with the change management process for this change request.
    10. When the record reaches the Implement or Review states, click Apply Proposed Changes.
      A message appears informing you that the proposed changes were applied to all the affected CIs.
      Note:
      If you are using the Bulk CI Change without Mass Update CI feature, then the proposed changes are applied when the change request is closed.