Change dashboard

Dashboard providing a view into Change request workflow with metrics around successful and failed Change Request for different Change models and types.

KPIs for Change.

Table 1. Change KPIs

Data Visualization	Description	KPI (Performance Analytics Indicator)
Open changes (by age and priority)	Priority wise distribution of the open change requests priority wise. This is categorized in days between 0-1, 2-5, 6-30, 31-90, and above 90 days.	Number of open changes
Open emergency changes (by age and priority)	Priority wise distribution of the emergency change requests that are still open. This is categorized in days between 0-1, 2-5, 6-30, 31-90, and above 90 days.	Number of new emergency changes
New change request (by risk)	Distribution of the new change requests by risk.	Number of new changes
Average age of open changes (by risk)	Average age of a change requests based on risk.	Average age of open changes
Closed changes (by priority)	Priority wise distribution of the changes requests that are successfully closed.	Number of closed changes
Mean time to close a change (by priority)	Mean time to close the change request priority wise.	Mean time to close a change
Incidents caused by change requests	Total number of incidents that are created because of a change request.	Incidents caused by change
% Unauthorized changes	Percentage of the unauthorized change requests that are created.	% Unauthorized changes
Outages due to change	Total outages in hours because of change.	Outages due to Change

Table 2. Change Success Score KPIs

Data Visualization	Description	KPI (Performance Analytics Indicator)
Change success score (by assignment group)	Distribution of the change requests by assignment group.	Change success scores
% Successful change with issues (by model and type)	Distribution of the change requests closed with issues distributed by change model and change type.	% Successful changes with issue
% Successful change without issues (by model and type)	Distribution of the change requests that are successfully closed with some issues by change model and change type.	% Successful changes
% Failed changes	Percentage of the change requests that are not successfully completed.	% unsuccessful changes

Note:

Access all the change success score related metrics categorized under the Change Success Score tab in the Change Management dashboard.