Set up slack for a user or group

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Set up slack from an incident to communicate and work together in channels with a user or a group.

    Before you begin

    Role required: admin

    About this task

    To enable slack for the Assignment group field, ensure you have set up a slack channel for that group. For more information, refer Associate existing slack channel with a group.

    Procedure

    1. Download the Fix script to add Slack field decorators update set to get the fix scripts from ServiceNow Store app.
    2. Import the update set file.
      For more information, refer Import an update set.
    3. Navigate to System Definition > Fix Scripts.
    4. Open the Add Slack Field Decorator fix script.
    5. Optional: In the Scripts field, edit the script to indicate the table and the field for which you want to enable the slack communication.
    6. Click Run Fix Script.
      The slack icon appears next to the following fields mentioned in the script.
      • Caller
      • Assignment group
      • Assigned to
      Clicking the icon takes you to the direct message with the user on slack or slack channel for an assignment group.