Configure Slack as a communication channel for a communication task

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure Slack as a mode of communication for a communication task to send direct message to the users.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Incident > Communication Plan Definitions.
    2. Open the communication plan where you want to add Slack as a communication channel for a communication task.
    3. Open the communication task definition for which you want to add Slack as the mode of communication.
    4. Click the Add Channel – Slack related links.
    5. Click Submit.
      Slack gets added as a communication channel for the communication task.