Create slack channel for an incident
Create a private or a public slack channel to collaborate with support teams or send a communication to keep stakeholders informed.
Before you begin
- Role required: sn_incident_write, itil, or admin
- Plugins required:
- Collaboration Services plugin (sn_tcm_collab_hook) version 2.0.x
- Slack Spoke for ServiceNow Integration Hub plugin (com.sn.slack.ahv2) version 1.3.x
- Ensure you have set up interactivity and shortcuts for slack. For more information, refer configure slack app.
About this task
The system property sn_tcm_collab_hook.slack_on_task enables the slack feature on a task table. By default, the value is incident. If you want to enable the slack feature on other task tables such as problem or change_request, add the table names in the Value field.
Procedure
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On the form, fill in the fields.
Table 1. Create slack channel form Fields Description Add participants Individual users or groups whom you want as participants to the channel. Recommended and Selected Columns to personalize your list. Select the items in the Recommended column and move them to the Selected column using the right-arrow icon ( 
).Channel name Unique name of the channel that differentiates it from the rest of the channels in Slack. Channel topic Description about the purpose of the channel. Include a brief message for participants Brief message that you want to send to the participants. Private channel Option to indicate whether the slack channel is private or public. If you select the check box, the channel is created as a private channel else it is created as a public channel.