Associate existing slack channel with a group

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Associate an existing slack channel to reach out to an assignment group from an incident. Assignment groups are a great way to contact all your stakeholders at once.

    Before you begin

    Role required: sn_slack_ah_v2.slack_admin or admin

    Procedure

    1. Navigate to All > Slack > Slack Channel Cache and click New.
    2. On the form, fill in the fields.
      Field Description
      Channel Name Name of the existing slack channel.
      Channel ID Unique ID given by slack for a channel.
      Channel Topic Description about the purpose of the channel.
      Channel Link URI scheme to deep link into native Slack client of user. Example: slack://channel?team={TEAM_ID}&id={CHANNEL_ID}, where <TEAM_ID> is slack workspace id and <CHANNEL_ID> is the unique Id for the slack channel.
      Note:
      For more information, refer Deep linking into Slack.
      Document ID Group record for which channel is intended to be used.
      • Table: Group [sys_user_group]
      • Document: <Reference to a group>
      Is Archived Option to indicate whether the slack channel is active or inactive.
      Is Private Option to indicate whether the slack channel is private or public.
      Note:
      It is strongly recommended to associate a public slack channel. In case of private channel, and you are not a member of it, the navigation link may break.
      Creator User who creates the slack channel cache record.
    3. Click Submit.