Slack slash commands

Slash commands provides a quick way to invoke your app to perform specific actions from Slack.

You need to configure slash commands to execute the commands. Only a user with the sn_incident_write, itil or admin role can execute the commands.

Table 1. Slash commands

Commands	Description
/now help	Provides list of available ServiceNow commands with description.
/now create incident	Creates an incident with the inputs provided by the user.
/now list incidents	Lists all active incidents assigned to the user.
/now oncall [group name]	Displays shifts and members who are currently on-call for a group. Note: Only a user with the itil or the admin role can execute this command.
Slash commands that can be run only from channels associated with ServiceNow
/now comment [comment]	Posts a comment in the Additional comments field of the associated incident.
/now note [note]	Posts a note in the Work notes field of the associated incident.
/now assigntome	Assigns associated incident to the slack user.
/now assign [@slack_user]	Assigns associated incident to a specific user.