View or join slack channel from an incident

View all slack channels associated with an incident to know if a required slack channel already exists before you create a new one. You can also import messages from a slack channel.

Before you begin

• Role required: sn_incident_write, itil, or admin
• Plugins required:
  • Collaboration Services plugin (sn_tcm_collab_hook) version 2.0.x
  • Slack Spoke for ServiceNow Integration Hub plugin (com.sn.slack.ahv2) version 1.3.x

About this task

The system property sn_tcm_collab_hook.slack_on_task enables the slack feature on a task table. By default, the value is incident. If you want to enable the slack feature on other task tables, such as problem or change_request, add the table names in the Value field.

Note:

When an incident becomes inactive, the associated slack channels get archived.

Procedure

1. Navigate to All > Incident > Open.
2. Open an active incident record.
3. Click the View Slack Channels related link.
   All the dedicated slack channels for the incident are displayed.

   Note:

   The Join channel option appears only for public channels.
4. Optional: Click View channel to open the slack channel.
5. Click Join channel to join any slack channel.
6. To import messages from any slack channel, click Import messages.