---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure basic details

# Configure L1 IT Service Desk AI Specialist basic details {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the name, profile icon, department, and description of your L1 IT Service Desk AI Specialist to match your organization's specifications.

## Before you begin

Role required: sn_itsm_common.sn_service_desk_manager

## Procedure

1. Navigate to AllService Operations Workspace.
2. On the Homepage, in the L1 Service Desk AI Specialist card, select Activate.
3. In the Confirm L1 IT Service Desk AI Specialist Assignment window, review or modify the following details.  
   To modify the details, select the Edit icon and then select Save.  
   {#config-details-l1-sd-ai-spec-sow__table_d1v_hxc_yhc__entry__2}

   | Field | Description |
   |-|-|
   | Assignment groups | User groups to which the L1 IT Service Desk AI Specialist is assigned to perform various tasks. For example, to stop the L1 IT Service Desk AI Specialist from handling your team's tickets, you can remove your team user group. |
   | Role | Roles assigned to the L1 IT Service Desk AI Specialist. |
   | Language | Language in which the L1 IT Service Desk AI Specialist communicates when interacting across workflow and user communications. Note: This is a read-only field. |
   [Table 1. L1 IT Service Desk AI Specialist details]

   {#config-details-l1-sd-ai-spec-sow__table_d1v_hxc_yhc}  
   Note:  
   You can also select the View full details action to open the L1 IT Service Desk AI Specialist details page in a separate tab within the SOW experience and setup the L1 Service Desk AI Specialist.
4. Select Add to team.  
   A success message of the L1 IT Service Desk AI Specialist added to your team is displayed.

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