Configure forms for Simplified Change Management

  • Release version: Australia
  • Updated August 10, 2026
  • 1 minute to read

    • Review and configure the change forms that IT fulfiller staff use to create and manage changes. Use the Form Builder to customize form layouts, fields, and sections to match your organization's change processes.

    Before you begin

    Role required: sn_itsm_chg_admin.forms_config

    About this task

    Pre-configured forms are available by default and helps fulfiller staff plan, approve, and implement changes with minimal risk. You can modify these forms to include additional fields or remove fields that aren't required by your organization.

    Procedure

    1. From the header of your ServiceNow instance, navigate to All > Admin Home.
    2. From the Manage your products section, select View product overview for IT Service Management.
    3. On the Product Hub page for IT Service Management, from the Configure your product section, select Configure.
    4. On the Configuration Console, from the left navigation panel, select ITSM fulfiller experience > Change Management > Forms. Change forms configuration page
      The Forms configuration page is displayed. You can see options to navigate to the current change form configuration and customize them.
    5. In the Validate in Service Operations Workspace (SOW) section, review and update the change form by performing the following:
      • Log in as an IT fulfiller and navigate to SOW to view your customized form by selecting the SOW link.
      • Log in as an admin to review the form experience and ensure all customizations display correctly by selecting the SOW link.
      • Edit the change form directly in Form Builder by selecting the Form Builder link.
      You're navigated to the AITSM view in Form Builder, where you can make detailed edits to form layout, sections, and fields. For more information on using Form Builder, see Forms in Table Builder.
    6. When you have finished configuring, select Mark as configured to save your settings and mark this step as complete.

      As an alternative to the form-based wizard, you can also complete this configuration through the Configure with Now Assist conversational flow, accessible from the banner at the top of the page.

    Result

    You have reviewed and configured the change form experience used by your IT fulfiller staff.