Configure lists for Simplified Change Management

  • Release version: Australia
  • Updated August 10, 2026
  • 1 minute to read

    • Configure which columns appear in the change lists for your IT fulfiller staff.

    Before you begin

    Role required: sn_chg_setup.lists_config

    About this task

    The Lists module in Simplified Change Management allows you to customize the columns and layout of change request lists within the admin experience. This configuration affects how change requests are displayed in both the main list view and related list views on change request records.

    Procedure

    1. From the header of your ServiceNow instance, navigate to All > Admin Home.
    2. From the Manage your products section, select View product overview for IT Service Management.
    3. On the Product Hub page for IT Service Management, from the Configure your product section, select Configure.
    4. On the Configuration Console, from the left navigation panel, select ITSM fulfiller experience > Change Management > Lists. Change lists configuration page
      The Lists configuration page is displayed.
    5. Select the list type to configure as Default Lists or Related Lists in the List type to configure field.
    6. View the available and selected columns.
      • The left panel shows Available columns (columns not currently displayed in the list).
      • The right panel shows Selected columns (columns currently displayed in the list).
    7. Configure columns for the list view.
      • To add a column: Select a column name from the Available columns list to the Selected columns list.
      • To remove a column: Select the X icon next to a column name in the Selected columns list.
    8. Select Save to save your changes.
      To revert unsaved changes, select Undo.
    9. When you have finished configuring, select Mark as configured to save your settings and mark this step as complete.

      To revert changes made in the current session before saving, select Undo.

      As an alternative to the form-based wizard, you can also complete this configuration through the Configure with Now Assist conversational flow, accessible from the banner at the top of the page.

    Result

    You have reviewed and configured the change lists experience used by your IT fulfiller staff.