---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure

# Configuring L1 IT Service Desk AI Specialist {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the name, skills, assignment groups, roles, language proficiencies, and tasks of the L1 IT Service Desk AI Specialist.

## Configuration overview {#configuring-l1-sd-ai-specialist__cf-config-parent-checklist}

1. Install the L1 IT Service Desk AI Specialist by requesting it from [the ServiceNow Store](https://store.servicenow.com/store/app/61208b9347b203d439e06507e26d4353).
2. [Assign the Service Desk Manager role](https://www.servicenow.com/docs/2kc25_xM3wFzSUL1P_njnA "Assign the Service Desk Manager [sn_itsm_common.sn_service_desk_manager] role to add the L1 IT Service Desk AI Specialist to your team (assignment group) to help with incident resolution.").

   Assign the Service Desk Manager role to add the L1 IT Service Desk AI Specialist to your team.
3. [Configure basic details](https://www.servicenow.com/docs/5aPZoAfCPFRNSE3Ul7t56w "Customize the name, profile icon, department, and description of your L1 IT Service Desk AI Specialist to match your organization's specifications.").

   Configure the basic details of the L1 IT Service Desk AI Specialist, including name, profile icon, department, and description.
4. [Configure profile settings](https://www.servicenow.com/docs/XtdKrMx7BgQG5HPr57Xitg "Modify the profile of the L1 IT Service Desk AI Specialist to set its assignment groups, roles, and language proficiencies.").

   Configure the skills, roles, assignment group, and language proficiencies of the L1 IT Service Desk AI Specialist.
5. [Configure the task settings](https://www.servicenow.com/docs/~YXNoooXAllztjqkB1FXig#config-tasks-l1-sd-ai-spec-sow "Select tasks that the L1 IT Service Desk AI Specialist is capable of.").

   Configure the tasts that the L1 IT Service Desk AI Specialist is capable of.
6. [Test the L1 Service Desk AI Specialist](https://www.servicenow.com/docs/xHj74WyAtgBaGp~fdiBAww "Test your L1 IT Service Desk AI Specialist on a single record to preview how it works, and verify that it matches your intentions.").

   Run the L1 IT Service Desk AI Specialist on a specific record to check how it functions.
{#configuring-l1-sd-ai-specialist__cf-config-parent-tasks-ol}