---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Components installed with CIM

# Components installed with Continual Improvement Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
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## Summary of Components installed with Continual Improvement Management

The Continual Improvement Management (CIM) plugin in ServiceNow Brazil release provides a comprehensive set of components including tables, user roles, scheduled jobs, and properties to support the management of continual improvement initiatives.
These components enable structured tracking, role-based access, automation, and integration capabilities essential for managing improvement initiatives effectively.
Show full answer Show less  

## Key Features

* **User Roles:** Defines specific roles such as Improvement Requester, Improvement Coordinator, and Improvement Manager to control user permissions and responsibilities within CIM.
* **Scheduled Jobs:** Includes automated daily and historical data collection jobs (\[PA Continual Improvement\]) to maintain up-to-date and historical CIM data for analysis and reporting.
* **Tables:**
  * **Improvement Initiative \[sncimregister\]:** Stores all improvement initiatives.
  * **CIM Task \[sncimtask\]:** Contains tasks related to improvement initiatives.
  * **Impacted KPIs \[sncimrelatedkpi\]:** Tracks KPIs related to improvement initiatives.
  * **Inbound CIM Integration \[snciminboundm2m\]:** Supports creation of CIM records from other integrated ServiceNow applications.
  * **Outbound CIM Integration \[sncimoutboundm2m\]:** Enables creation of outcomes such as stories or knowledge articles from CIM records into integrated applications.
* **Properties:** Configurable settings allow customization of CIM behavior:
  * **Approval Process (sncim.needapproval):** Controls whether improvements require manual approval before progressing to the Implement state. Enabled by default, this property ensures governance over initiative progression.
  * **Attribute Copying (sncim.initiativecopyattributes):** Specifies fields copied from improvement initiatives or CIM tasks to related application tasks, aiding data consistency and traceability.
  * **Default Phase Creation (sncim.createdefaultphase):** Allows automatic creation of a default phase when a new improvement initiative is created; disabled by default.

## Practical Use for ServiceNow Customers

ServiceNow customers implementing CIM can leverage these components to streamline continual improvement processes, ensure appropriate user access and approvals, automate data collection for ongoing analysis, and integrate improvement data with other ServiceNow applications. Adjusting properties allows tailoring of workflows to fit organizational policies, enhancing governance and operational efficiency.

Access to the Application Files table lets administrators review all installed components, facilitating management and troubleshooting. Demo data is also available to help with initial setup and training.  
Several types of components are installed with the CIM plugin, including tables, user roles, and scheduled jobs.
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

Demo data is available for this feature.

## Roles {#cim-components__section_wly_yyh_wdb}

* Improvement Requester \[sn_cim.improvement_requester\]
* Improvement Coordinator \[sn_cim.improvement_coordinator\]
* Improvement Manager \[sn_cim.improvement_manager\]

{#cim-components__ul_zjb_qp4_lfc}

For more information about the inherited roles and functions that users with different CIM roles can perform, see [Continual Improvement Management roles](https://www.servicenow.com/docs/uydFQpjjI8Gj8oEHx0jCZg "Roles are added with installation of Continual Improvement Management.").

## Scheduled jobs {#cim-components__section_glq_czh_wdb}

{#cim-components__table_dx3_gb1_wdb__entry__2}

| Scheduled job | Description |
|-|-|
| \[PA Continual Improvement\] | Daily CIM data collection. |
| \[PA Continual Improvement\] | Historical CIM data collection. |
[ ]

{#cim-components__table_dx3_gb1_wdb}

## Tables {#cim-components__section_s1x_dzh_wdb}

{#cim-components__table_fbz_45z_vdb__entry__2}

| Table | Description |
|-|-|
| Improvement Initiative \[sn_cim_register\] | Contains all improvement initiatives. |
| CIM Task \[sn_cim_task\] | Contains the CIM tasks created for an improvement initiative. |
| Impacted KPIs \[sn_cim_related_kpi\] | Contains KPIs related to the CIM improvement initiative. |
| Inbound CIM Integration \[sn_cim_inbound_m2m\] | Contains M2M tables to integrate CIM with other ServiceNow applications. With an inbound CIM integration, you can create a CIM record from the application that is integrated with CIM. |
| Outbound CIM Integration \[sn_cim_outbound_m2m\] | Contains M2M tables that integrates other ServiceNow applications withCIM. With an outbound CIM integration, you can create an outcome based on the integrated application, for example, a story or knowledge article from a CIM record. |
[ ]

{#cim-components__table_fbz_45z_vdb}

## Properties {#cim-components__section_qgc_12n_mnb}

To access CIM properties, navigate to Continual ImprovementAdministrationProperties.  
Note:  
System admin role is required to set CIM properties.  
{#cim-components__table_k5g_bfn_mnb__entry__2}

| Property | Description |
|-|-|
| sn_cim.need_approval | Enables approval process for Continual Improvement initiatives. By default, an improvement requires approval before it can progress to the Implement state. When the check box is enabled, it indicates that manual approval is required for the improvement to progress from Accepted state to Approved state. * Type: Yes\|No * Default value: Yes {#cim-components__ul_wry_kgg_4nb} If this property is not checked, the improvement automatically progresses to Approved state once it is accepted, and the Approver group field and the Approvers related list on the Improvement Initiative form are not shown. |
| sn_cim.initiative_copy_attributes | List of comma-separated attributes or field values copied from the improvement initiative or CIM task to the application task record (example, demand, project, change record) created from the improvement initiative. * Short description (short_description) * Description (description) * Priority (priority) * CIM estimate (cim_estimate) * Benefit (benefit) * Assigned to (assigned_to) * Strategic objective (strategic_objective) * Business process (business_process) * Business service (business_service) * Approver group (approver_group) * Type (type) {#cim-components__ul_gq1_mt4_lfc} |
| sn_cim.create_default_phase | Enable the property to create the default phase when an improvement initiative is created. * Type: Yes\|No * Default value: No {#cim-components__ul_vt4_3jn_mnb} |
[ ]

{#cim-components__table_k5g_bfn_mnb}

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