Install Continual Improvement Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Install the Continual Improvement Management plugin from ServiceNow Application Manager after purchasing a subscription.

    Before you begin

    Role required: admin

    About this task

    The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin on your organization's instances.

    If you don't have an account manager, decide to delay activation after purchasing a subscription, or want to evaluate the product on a sub-production instance without charge:

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. On the Application Manager page, search for Continual Improvement Management.
    3. In the Family Plugins section, select Continual Improvement Management (CIM).
    4. On the Continual Improvement Management (CIM) page, select Install.
    5. Review the installation details and select Install now.
    6. Optional: Install demo data by selecting the Load demo data check box.
    7. Select Install.
      The Installation progress window displays the installation status of each component and the time taken to complete the installation.

      After installation is complete, a message appears that Continual Improvement Management has been successfully installed.

      The plugin is installed and activated on your instance.

    8. Optional: View more information about the installed plugin by selecting View Details.
      The following details are provided:
      • Plugin version
      • Activation and update details
      • Key application features
      • List of plugins installed or activated with CIM.