Contract Management

Manage and track contracts with the ServiceNow® Contract Management application.

A contract is a binding agreement between two parties. In the ServiceNow platform, contracts contain detailed information such as the following:

• Contract number
• Contract start and end dates
• Active status
• Terms and conditions statements
• Documents
• Renewal information
• Financial terms

Contract Management is active by default. If the Cost Management plugin is activated, the Contract Management application integrates with the Cost Management plugin to associate contracts with costs and determine the total cost of ownership. You can track recurring expenses with expense lines. An administrator can activate the Cost Management plugin.

If you are using the Software Asset Management plugin, use the Software Licenses option.

• Use the Asset Contract Overview module
  You can view information about your contract status in the Contract Management Overview module.
• Components installed with Contract Management
  Several types of components are installed with Contract Management.
• Contract approval flow
  Use the Contract Approval flow to get approval from the approver defined in the contract. You can edit the existing flow or create a flow in the graphical Workflow Studio to meet your organization's contract approval process.
• Contract Management use
  Users with the contract_manager role can use the Contract Management application to create various types of contracts, such as leases, warranties, maintenance, and service.
• Condition check definitions
  Condition check definitions enable you to define logical conditions that indicate when to change a field value in a record.
• Domain separation and Contract Management
  Domain separation is unsupported in Contract Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Related concepts

• Terms and conditions

Related tasks

• Create a new expense line

Related topics

• Software Asset Management