Add or remove assets for a contract renewal

Add or remove hardware or enterprise assets from the contract renewal process. You can also view the hardware or enterprise assets carried over to the new contract.

Before you begin

To add or remove hardware assets from the contract renewal process, request the Hardware Asset Management application from the ServiceNow Store. To add or remove enterprise assets from the contract renewal process, request the Enterprise Asset Management application from the ServiceNow Store.

Role required: contract_system_admin, asset, contract_manager (core UI and Hardware Asset Workspace only), sn_eam.enterprise_admin (Enterprise Asset Workspace only), or sn_eam.enterprise_asset_manager (Enterprise Asset Workspace only)

About this task

The active and valid assets from the contract that are being renewed are carried over to the new contract, and are listed in the Assets Covered tab. Valid hardware and enterprise assets are the assets that are not removed from the contract before the end date, and are in the following states or substates:

• State
  • In stock
  • In transit
  • In maintenance
  • In use
• Substate
  • Available
  • Reserved
  • Pending transfer
  • None
  • Pending repair
  • Pending install

Invalid assets are not carried over to the draft contract and you must add them manually.

Procedure

1. Open the assets selection task or contract for which you want to add assets.
   • If you are using the core UI or Hardware Asset Workspace, select the assets selection task number on the Contract Renewal Request Line form.
   • If you are using the Enterprise Asset Workspace, open the Contract and lease management view. Select the All contracts tab and then open the contract that you want to add assets to.
2. Select the Assets Covered tab.
3. If you are using the core UI or Hardware Asset Workspace, click Edit.
4. Update the hardware or enterprise assets in the contract.

   Interface	Action
   Core UI	Indicate the assets that you want to cover by moving assets to the Assets Covered List or removing them.
   Hardware Asset Workspace	Add or remove assets from the existing list to indicate the assets you want to cover. To add an asset, select Add and provide the required asset information. To remove an asset, select it and select Remove.
   Enterprise Asset Workspace	Add or remove assets from the existing list to indicate the assets you want to cover. To add an asset, click Add. In the Add assets dialog box, select the check box for each asset that you want to add and then click Add. To remove an asset, select the check box for that asset and then click Remove.

5. Select Save.
6. Edit the renewal cost of the assets.
   Note:

   This step is applicable only if you are using the core UI or Hardware Asset Workspace.
   1. Select the asset that you want to update the renewal cost for.
   2. In the Renewal cost field, update the renewal cost of the asset.
   3. Click Update.
7. Click Save.
8. If you are adding assets through the asset selection task on the Contract Renewal Request Line form, click Close Task.

Result

The Payment amount field in the Financial tab of the draft contract shows the total renewal cost of the hardware or enterprise assets you selected.

What to do next

Add or remove entitlements for a contract renewal