---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Deactivate the L1 Service Desk AI Specialist

# Deactivate the L1 IT Service Desk AI Specialist {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Deactivate the L1 IT Service Desk AI Specialist so that it no longer acts on records and lists.

## Before you begin

Role required: sn_itsm_common.sn_service_desk_manager or admin

## Procedure

1. Navigate to AllService Operations Workspace.
2. On the Homepage, in the L1 Service Desk AI Specialist tab.
3. Select the more options button to open the drop-down menu.
4. Select Deactivate.  
   Your L1 IT Service Desk AI Specialist is turned off.

## What to do next

You can make changes to your L1 IT Service Desk AI Specialist, such as changing the profile or modifying the tasks to affect the behavior. Once you have made edits, you can preview the L1 IT Service Desk AI Specialist and reactivate it later.

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