Automate DevOps change request creation

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Modify your pipeline to automatically create a DevOps change request.

    About this task

    The step 5 in this topic requires you to specify the attributes for the change request. Change attributes can be specified in multiple areas. They can be specified in the pipeline step of DevOps Change Velocity, in the Default Change Handler subflow, in an approval flow, in a template, or passed in the pipeline. If a change model is used, they can also be specified in model presets. For more information, see DevOps change request attributes.

    If you have used business rules, then you must set the sn_devops.change_request.apply_attributes_on_creation property to true, so that the change attributes passed in the pipeline are set when the change request is created instead of the attributes being passed after the change request is created. For more information, see DevOps Change Velocity properties.

    Before you begin

    Role required: sn_devops.admin, sn_devops.tool_owner, or sn_devops.app_owner

    Procedure

    1. From the DevOps Change Workspace, select Automate change creation.
    2. In the Application field, select the application that you want to associate with the pipeline for which you want to automate change request creation, and select Next.

      Select your application.

    3. Select the pipeline that has the step (stage) from where you want to trigger the automated creation of change requests.
      Note:
      If you don’t see the pipeline, make sure that it’s associated to the application selected in the previous step.

      Select a pipeline.

      You can see the connection state of the tool associated with the pipeline in the Overall status column. An alert will also be displayed based on the connection state of the tool before proceeding to the next step.

    4. Select the step in the pipeline from where you want to trigger the automated creation of a change request.
      Note:
      You can skip this activity if you want to manage and specify change attributes in the pipeline instead as specified in the Enable change step.

      Select a step.

    5. Specify the change attributes in the change fields and enable change receipt by selecting the Change receipt option.
      Note:
      You can skip the activity of specifying change attributes if you want to manage and specify these attributes in the pipeline instead. However, change receipt can be enabled only from ServiceNow DevOps Change Velocity.

      For more information on configuring change settings, see Create a Change.

      You must enable change receipt if you don’t want the pipeline to pause when the change request is created. You can disable the sn_devops.enable_change_receipt_state_transition property if you don’t want the state to transition automatically.

      Specify change attributes.

    6. Modify your pipeline and use the corresponding code snippet to enable change control and specify change attributes.
      Depending on your orchestration tool, the steps to enable change control are displayed. Follow the instructions given on the page and modify your pipeline accordingly.

      The following image displays the steps for Azure DevOps.

      Change control script for Azure DevOps.

    7. Select Done.