DevOps System Health dashboard
Summarize
Summary of DevOps System Health dashboard
The DevOps System Health dashboard provides DevOps administrators with a comprehensive view of the overall health of their DevOps integrations, connectivity status, and trends in inbound event processing. This dashboard is available from DevOps data model version 1.33 onwards and requires thesndevops.adminrole for access. It enables monitoring of event statuses and connectivity through interactive charts, helping administrators maintain a healthy DevOps environment.
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Key Features
- Event Monitoring and Trends: Visualize daily trending counts of DevOps events, including total events, retries, processed events, errors, and waiting states. Events are aggregated from multiple related tables and displayed in pie charts and line trends.
- Event State and Tool Distribution: View pie charts showing event counts by their current state and by the tool involved, supporting quick identification of where issues may reside.
- Processing Duration: Track the average processing time of events in seconds, measured daily, to identify performance bottlenecks.
- Tool Connectivity Status: Monitor connectivity status for all integrated tools with hourly connection attempts logged. Historical connection data is accessible from a related list on the tools page, enabling troubleshooting and uptime analysis.
- Email Notifications: Weekly system health summary emails are automatically sent to users in the DevOps Report user group (who must have the sndevops.admin role). The notifications provide a comparative digest of key health indicators against the previous week, with configurable scheduling and recipient management.
Practical Use for ServiceNow Customers
By leveraging the DevOps System Health dashboard, administrators can proactively track and analyze the operational health of their DevOps integrations. The detailed event state and tool connectivity insights enable rapid identification and resolution of issues impacting DevOps workflows. The scheduled email notifications keep stakeholders informed of system performance trends without manual reporting. This tool ensures continuous visibility and accountability over DevOps event processing and connectivity, supporting stable and efficient DevOps operations within ServiceNow.
The System Health dashboard lets the DevOps administrator view the overall health of integrations, connectivity status, as well as view trends of inbound event processing data.
- Scores aren’t real-time. For example, if the chart displays that two events are in the waiting state, the events could have already moved to the completed state.
- Because the scores are fetched from formula indicators, you can’t drill down to the records in the KPI page.
Events
From the DevOps Change Workspace, navigate to .
| Report | Type | Description |
|---|---|---|
| Event count | Count trend | Daily trending total count of DevOps events. The report displays the percentage and count, which is the last 7 running sum. Total count includes events from [sn_devops_inbound_event], [sn_devops_event], and the [sn_devops_processed_event] tables. |
| Events by state | Pie chart | Total count DevOps events distributed by current state. |
| Events by tool | Pie chart | Total count of DevOps events, distributed by tool. |
| Retry count | Count trend | Daily trend of the count of total retried DevOps. The report displays the percentage and count variance in the last 24 hours. |
| Processed count | Count trend | Daily trend of the total count of processed DevOps events. The report displays the percentage and count variance in the last 24 hours. |
| Error count | Count trend | Daily trend of the total count of DevOps events in error state. The report displays the percentage and count variance in the last 24 hours. |
| Waiting count | Count trend | Daily trend of the total count of DevOps events in waiting state. The report displays the percentage and count variance in the last 24 hours. |
| Event trend | Line trend | Total trending count of DevOps events. The report displays the percentage and count variance in the last 24 hours. |
| Processing duration | Line trend | Processing duration of events (in seconds) measured daily. |
Tool connectivity
The Tool connectivity status report displays the connectivity status with details of all the integrated tools. The tool connectivity table displays the connection status for each connected tool. A background job tries to connect to the tools every hour and maintains the connection history. You can view the historical details under a new related list on the tools page.
To see the report, from the DevOps Change Workspace, navigate to .
System health email notifications
- Add users with DevOps Admin (sn_devops.admin) role to the DevOps Report user group.
- You need to remove a user from the group to unsubscribe the user from receiving notifications.
To configure the frequency in which the base system email notification is sent out. Navigate to and select the Configure Job Notification related link, and make the schedule changes.
If you want to modify the users who receive the email notification, modify the user group specified in the Groups field of the Who will receive section. Navigate to . For more information, see Add a user to a group.
Use the Preview Notification option to check your notification.
For example, you can see which users will or will not receive the notification, along with what instance details and period for which the notification is sent.