---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Applications list

# Applications list {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

It provides details about an application, including its Name and classification as either an installed or Web-based application, counts of alerts and incidents, and Impacted devices.
{#application-form__table_g5j_2zt_mwb__entry__2}

| Fields | Description |
|-|-|
| Name | Name of the application. |
| Type | The category of the application - whether it's Web or installed. |
| Alerts | Total count of alerts in either the Open, Reopen, or Flapping state for an application with source as DEX. Selecting any alert number directs you to the Express list, where you can view detailed information about that alert. |
| Impacted devices | Devices that are impacted by service or performance failure, resulting in the creation of an incident. |
| Incidents | Total count of active incidents for an application. |
[Table 1. Applications list]

{#application-form__table_g5j_2zt_mwb}

To return to the Application page, see [Applications](https://www.servicenow.com/docs/HogYJX3unbhYPyj3FVqm7Q "Manage the active applications in your organization to enhance user productivity and engagement. The Application list serves as a central hub, offering visibility into monitored applications. Access details such as the name of an application, its type, the number of alerts and incidents associated with each of those applications, and impacted users.").
* **[Web application --- Overview page](https://www.servicenow.com/docs/4PIv3f0z3Qb255pXR5ZIBw)**   
  The overview page for a Web application provides information on the active alerts, active devices, active incidents, current impacted devices, and the average-to-resolve time for the incidents.
* **[Web application --- Performance page](https://www.servicenow.com/docs/1~I7uAxz0v_XTAdcnxJECg)**   
  Monitoring application performance helps detect and resolve issues before they affect users. Use performance data to identify bottlenecks, troubleshoot problems, and verify that the application behaves as expected.
* **[Web application --- Devices page](https://www.servicenow.com/docs/fU6p0EVlDeyHI5MwQHRr3w)**   
  The Active devices and Impacted devices lists display device details, recent user login information, login location, and last application access time. Use this data to review security posture, manage access control, and analyze usage patterns.
* **[Web application --- Trends page](https://www.servicenow.com/docs/9y4mc3s0kqko6y__lYlaGA)**   
  The trends page displays alert trends, average page load time, average response time, failed web request metrics, total usage, and mean time to resolve incidents. Use this data to evaluate system performance and identify areas for improvement.
* **[Installed application --- Overview page](https://www.servicenow.com/docs/DAMaM27Lo2O8wuSt1cw2tQ)**   
  The overview page for an installed application provides information on the active alerts, active incidents, current impacted devices, and the average-time-to-resolve for the incidents. Tracking the total active incidents can help you to monitor and manage the overall health of the application.
* **[Installed application --- Performance page](https://www.servicenow.com/docs/LghxRWfsu_P8BjWIftpmpA)**   
  The installed application performance section presents details on the location and app version, total number of crashes and freezes, the CPU, memory, and I/O performance information.
* **[Installed application --- Client health page](https://www.servicenow.com/docs/G83XT0Z8Gin0cbGxq4fY8Q)**   
  The installed application Client health section presents details on the devices on which the Microsoft Configuration Manager (MCM) policy has run.
* **[Installed application --- Devices page](https://www.servicenow.com/docs/_P0daxKcOSLgMtOZneIwaA)**   
  The devices lists capture data regarding All devices, Active devices, and Impacted devices. This information helps with security and access control, as well as providing insights into user behavior and application usage.