Zoom call quality metrics on the Details page

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the granular call quality metrics for on the Details page.

    Display name Category
    Meeting ID Unique identifier for the meeting.
    Call ID Unique identifier for the call session.
    Join time Date and time when the participant joined the call.
    Leave time Date and time when the participant left the call.
    Call issues Detected issues during the call (for example, CPU).
    Device type Type of device used for the call (for example, Windows, macOS).
    Health Indicates the participant's zoom health. (for example, Good, Warning).
    Overall quality Overall call quality rating (Good, Fair, Bad, Poor).
    Audio quality Quality rating for audio during the call (Good, Fair, Bad, Poor).
    Video quality Quality rating for video during the call (Good, Fair, Bad, Poor).
    Screenshare quality Quality rating of call while screen sharing (Good, Fair, Bad, Poor).
    Connection type Type of network used during the call (for example, Wi-Fi, Ethernet, Cellular).
    Average latency Average latency measured during the call in milliseconds.
    Average packet loss Average percentage of packet loss during the call.
    Average jitter Average jitter measured during the call in milliseconds.
    Average bitrate Average bitrate during the call in kilobits per second (Kbps).
    Video resolution Resolution of the video stream during the call (for example, 320×180).
    Screenshare resolution Resolution of the screen share during the call (for example, 1728×1118).
    Average frame rate Average frame rate for video during the call in frames per second (fps).
    Zoom average CPU usage Average CPU usage by Zoom during the call, shown as a percentage.
    Location Geographic location of the participant (for example, Hyderabad (IN)).
    Operating system Operating system used during the call (for example, Windows, macOS).
    Version Application version used during the call (for example, 6.4.5.64357).
    Microphone Name and type of microphone device used during the call (for example, MacBook Pro Microphone).
    Speaker Name and type of speaker device used during the call (for example, MacBook Pro Speakers).
    Camera Indicates whether the camera was on or off during the call (true or false).
    Screenshare Indicates whether screen sharing was active during the call (true or false).