---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Installed with DEX

# Installed with DEX {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several types of components are installed with activation of the DEX application \[sn_dex\] plugin, including user roles and tables.

## Roles installed {#components-installed-with-dex__section_fvc_l53_dxb}

{#components-installed-with-dex__table_gvc_l53_dxb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| DEX administrator \[sn_dex.admin\] | Responsible for managing user access to DEX, managing the applications that are being monitored, and handling onboarding/offboarding-related tasks. They also troubleshoot any issues that arise within the application. | * agent_client_collector_admin * report_admin * sn_dex.user * sn_dex.engineer * sn_cmdb_editor {#components-installed-with-dex__ul_c45_whj_2xb} |
| DEX engineer \[sn_dex.engineer\] | Responsible for accessing and executing the remedial actions. | sn_dex.user |
| DEX user \[sn_dex.user\] | Responsible for accessing and using the features provided by DEX. | * agent_client_collector_user * cmdb_read * dependency_views * mbplus_reader * sam_user * sn_cmdb_editor * sn_incident_read * sn_sow.sow_home * sn_sow.sow_list * sn_sow.sow_user {#components-installed-with-dex__ul_fk4_yhj_2xb} |
| DEX Service Desk agent \[sn_dex.service_desk_user\] | Responsible for L1 or L2 support representatives accessing DEX from the incident platform to explore and investigate the details of the devices linked to the incident. | Not applicable |
[Table 1. Users and responsibilities]

{#components-installed-with-dex__table_gvc_l53_dxb}

## Tables installed {#components-installed-with-dex__section_jvc_l53_dxb}

{#components-installed-with-dex__table_kvc_l53_dxb__entry__2}

| Table | Description |
|-|-|
| DEX Application \[dex_application\] | Parent table that stores a list of all the applications configured for monitoring on the AdministrationApplications page. The table extends the parent table sn_acc_vis_content_application in the Agent Client Collector for Visibility Content scoped app. |
| Metric Rules \[dex_metric_rules\] | Table that stores all the DEX metric rules. |
| Alert Metadata \[dex_alert_metadata\] | Table that stores data about incoming events from the metric rules. |
| Alert Impacted Users \[dex_alert_impacted_users\] | Table that stores data about users or devices, which are impacted for a given metric rule. |
| Alert Locations \[dex_alert_location\] | Table that stores data about locations, which are impacted for a given metric rule. |
| Action App Config \[dex_action_app_config\] | Table that stores applications, which support the clear app cache action. |
| CI Device Configuration \[dex_ci_device_config\] | Table that stores the device configuration data including the logged-in user information. For information on the related policies and check definitions, see [DEX Content Playbook reference](https://www.servicenow.com/docs/4mbNCjGndGIVDIYyLpQ_~g "Reference topics provide additional information about policies and check definitions provided by DEX Content Playbook."). |
[ ]

{#components-installed-with-dex__table_kvc_l53_dxb}

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