---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure

# Configuring Digital End-User Experience {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can set up and configure Digital End-User Experience based on your organization's specific requirements. Learn how to integrate web and installed applications and to manage the Application and Device Health monitoring system.

Before setting up and using Digital End-User Experience (DEX), confirm that the system meets the minimum requirements to guarantee optimal performance. For more information, see [DEX system requirements](https://www.servicenow.com/docs/~xUr~f8uM743jEOePN797g "System requirements are the fundamental specifications and configuration needed to install and run DEX effectively.").  
To set up DEX and begin exploring the workspace, you must complete the following configurations.

1. [Install Application and Device Health.](https://www.servicenow.com/docs/3Ei~nK2qqh_Lci8rn9XW7A "Digital End-User Experience (DEX) is available with activation of the Digital End-User Experience [sn_dex] plugin. You must have the admin role to install the DEX product [sn_dex]. During installation, Application and Device Health is included as a component in DEX.")
2. [Install DEX and ACC on your local machine.](https://www.servicenow.com/docs/ONhJwNOrtakZxW5ics3AXA "Install and configure DEX components on your local machine before you deploy them to your organization's employees.")  
   Note:  
   If you have a MID-based ACC, you must convert it to a MID-less ACC. For more information regarding conversion, see [Convert MID-based ACC to MID-less](https://www.servicenow.com/docs/jEBFIYcEu3kHF0BhR7pe3A "Convert MID-based Agent Client Collector (ACC) to MID-less ACC by adjusting the configuration in acc.yml, decoupling from a specific MID to enhance flexibility and adaptability.").

   If you want to fetch the complete playbook content data for a Windows device, see [Run ACC as a local system account user](https://www.servicenow.com/docs/X1ylfmfdELFR1F6aqW3_Ng "To fetch the complete playbook content data for a Windows device, the Agent Client Collector (ACC) must run as a local system account.").
3. [Deploy DEX and ACC to employees.](https://www.servicenow.com/docs/QT~tOP0UGWTjrF~6x7_6~Q "Deploy Agent Client Collector and the DEX browser extension to your company employees' devices in bulk.")
4. [Onboard for Application and Device Health.](https://www.servicenow.com/docs/kyYvVDy3WnK3UD_ikL0tLA "During the onboarding process, when there's no application listed to be monitored, you can begin by accessing a list of available applications. You can also add your own custom applications and enable them for monitoring along with any existing applications.")
5. [Explore Application \& Device Health interface](https://www.servicenow.com/docs/Otwo66r5Y3DjNETO4nNggA "Get information and entry point into different Digital End-User Experience Application and Device Health features by exploring tabs within the application.").  
   Note:  
   DEX Content Playbook provides policies, check definitions, and actions that can be used by Application and Device Health to facilitate the monitoring of applications and devices, and to support application remediation. You can also refer to [DEX Content Playbook reference](https://www.servicenow.com/docs/4mbNCjGndGIVDIYyLpQ_~g "Reference topics provide additional information about policies and check definitions provided by DEX Content Playbook.") to learn the content it provides.
6. [Set up DEX
   Desktop Assistant](https://www.servicenow.com/docs/CZIO3Xi1Fu9zj7J8EcQH_Q "Configure Desktop Assistant so employees can access self-service tools, support channels such as Employee Center and Virtual Agent, and notifications about outages and announcements directly from their desktop.").
7. [Configure Proactive Engagement](https://www.servicenow.com/docs/oFVyUXZfQuwCCppSBFiGFw "Configure Proactive issue detection rules and resolutions so that employees can self-solve digital issues seamlessly.").
8. [Configure DEX Self-service.](https://www.servicenow.com/docs/NJuls04daOp_JLwBu5XqOw "The DEX Self-service plugin gets installed automatically with the Digital End-User Experience application. This plugin provides the Device health check capability, enabling employees to check device health based on configurations set by DEX admins.")
9. [Configure Digital Experience Score](https://www.servicenow.com/docs/JhNgOJ4svCrHg5DdaPW~FQ "Plan and configure your implementation of Digital Experience Score​.").
{#config-dex-console__ol_nsx_rzx_b1c}