---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configuring DEX for Zoom

# Configuring DEX for Zoom {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The DEX for Zoom gets installed automatically when you install Digital End-User Experience.
1. Integrate your Zoom account with your ServiceNow instance so that you can use the DEX for Zoom to perform various actions on your Zoom account. You can also create a custom OAuth application in the Zoom account to authenticate requests from your instance.  
   To enable call quality monitoring for Zoom, do the following:
   * [Create a connected Zoom application](https://www.servicenow.com/docs/IwIEcS3KjXmyu2whuKGhyA "Create a connected application in your Zoom account to establish an OAuth 2.0 level of authentication between the Zoom APIs and the DEX for Zoom on the ServiceNow AI Platform. After creating the connected app, you can add scopes that enable you to perform different actions from the DEX for Zoom.").
   * [Add Zoom connection](https://www.servicenow.com/docs/FYfGDle71hEHlgr~0cH_dg "Use the information generated during Zoom account configuration to register DEX for Zoom as an OAuth provider and enable the instance to request OAuth 2.0 tokens. Add the Zoom connection in Workflow Studio to perform actions in Zoom.").
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2. [Enable application monitoring](https://www.servicenow.com/docs/0bxGiXx8C5iRpxJqww7R~A "Enable application monitoring to gain insights into performance metrics, diagnose issues, and promote optimal functionality, enhancing performance and proactively addressing potential bottlenecks or failures.") to gain insights into call quality metrics and diagnose issues to enhance performance.
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