DEX Application and Device Health reference

Reference topics provide additional information about the cards, lists, and forms that helps you to configure and use DEX Application and Device Health.

• Installed with DEX
  Several types of components are installed with activation of the DEX application [sn_dex] plugin, including user roles and tables.
• Landing page cards
  The landing page cards provide a visual summary of active and impacted devices, and alerts for monitored applications, facilitating efficient data analysis across various categories.
• Digital End-User Experience Remedial Actions
  ServiceNow® Digital End-User Experience (DEX) provides base system remedial actions to resolve issues on DEX monitored devices.
• DEX Insights reports
  The Digital End-User Experience (DEX) Insights tab provides reports on the user device battery health, system compliance, system performance, and system time, which enables efficient monitoring and issue identification.
• Custom insights report form
  Custom insights report gives you an ability to create a custom insights report for metrics collected across your digital space.
• Applications list
  It provides details about an application, including its Name and classification as either an installed or Web-based application, counts of alerts and incidents, and Impacted devices.
• Application and Device Health usage monitoring
  You can monitor how your end users are using application health and device health.
• Devices list
  The Devices page provides information on your organization devices, the device assigned user, last login, matching assignments, status, active alerts, and incidents.
• Device details pages
  The device details provide a comprehensive view of device health, including alerts, incidents, battery status, and hardware details. It also tracks applications, running processes, app and device performance, battery, and Wi-Fi data. Network monitoring offers connection details, performance metrics, device metrics, network experience, and access. Additionally, you can access custom queries for more detailed insights.
• Administration cards
  The administration cards provide you with the capability to monitor and manage applications, where you can add, enable, or disable as necessary. You can get insights into the policies applied for compliance, view the list of DEX users and DEX administrators, manage the metric rules and devices with Agent Client Collector installed for data analysis.
• Metrics analyzer form
  DEX Metrics analyzer provides you with an ability to look up metrics collected for specific devices and applications.
• New DEX event form
  The New record form for DEX event monitoring enables you to add events to monitor.
• Metrics monitored by DEX for Zoom
  View the zoom metrics that appear in Summary and call quality metrics tabs.
• Zoom call quality metrics on the Details page
  View the granular call quality metrics for on the Details page.