---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Initiate application monitoring

# Onboard for DEX
Application and Device Health {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

During the onboarding process, when there's no application listed to be monitored, you can begin by accessing a list of available applications. You can also add your own custom applications and enable them for monitoring
along with any existing applications.

## Before you begin

To add an application to be monitored, verify you have completed the following tasks:

* [Create an ACC registration key](https://www.servicenow.com/docs/daTdrcC1k0RcmSpwnJQs~w "Set up an Agent Client Collector (ACC) by creating an agent registration key to identify and authenticate agents that are enabled to send data to the collector. The key helps promote the security and integrity of the data collected from the system.")
* Install ACC:
  * [Install ACC for DEX on Windows](https://www.servicenow.com/docs/XFmgyhMjdWyqiqt0MZRweA "Install Agent Client Collector (ACC) to work with Digital End-User Experience (DEX) to monitor and collect data, provide insights into system performance, identify issues, and enable proactive maintenance.")
  * [Install ACC for DEX on macOS](https://www.servicenow.com/docs/tqYzXi8_OnMytkXKnTJKng "Install Agent Client Collector (ACC) to monitor and collect data in a centralized and organized manner, provide insights into system performance, identify issues, and enable proactive maintenance.")
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* [Enable DEX browser extension](https://www.servicenow.com/docs/gInyzpRs4jIn~~IxAoU_ew "Activate the DEX Chrome or Edge Extension on your system to collect different operational or performance-based metrics for the web applications.")
{#dex-onboarding__ul_p3m_1kr_2xb}

Role required: sn_dex.admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the DEX Administration icon (![]()).
3. Select Configure Applications on the Application management card.  
   A pre-existing list of monitoring-enabled applications is provided, initially turned off. You can add your own application to the list.
4. To add a new application, perform the following steps.  
   1. Select + New application.
   2. On the form, fill in the fields and select Save.

      For more information on each field, see [New web or installed application form](https://www.servicenow.com/docs/XvNgyKIRTBONTMOskGt~wg "Using a custom form, you can add an application to be monitored for compliance or performance metrics.").
   {#dex-onboarding__ol_xyc_z5p_wzb}
5. To monitor an application from the pre-existing list, turn on application monitoring.  
   For more information on how to turn on an application, see [Enable application monitoring](https://www.servicenow.com/docs/0bxGiXx8C5iRpxJqww7R~A "Enable application monitoring to gain insights into performance metrics, diagnose issues, and promote optimal functionality, enhancing performance and proactively addressing potential bottlenecks or failures.").

## What to do next

You can explore the product and learn about the various pages and their offerings by [accessing Application \& Device Health](https://www.servicenow.com/docs/Otwo66r5Y3DjNETO4nNggA "Get information and entry point into different Digital End-User Experience Application and Device Health features by exploring tabs within the application.").

*[\>]: and then