Digital End-User Experience properties and settings

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • You can update the following Digital End-User Experience properties and settings to fit your needs. You must have the admin role to update these settings and properties.

    Property or setting Value Type Application Description

    sn_dex.administration_tab_doc_link

    		 [url] string Application and Device Health Link to the DEX Administration card documentation
    sn_dex.alert.correlation_rule.device.period 300 integer Application and Device Health The period in seconds for correlating similar DEX device alerts based on the message_key

    Use zero to disable the rule.
    sn_dex.alert.delete_delay_period 15 integer Application and Device Health The delay period in minutes after which a closed alert is deleted

    For example, if an alert associated with dex_alert_metadata is closed it isn’t deleted for this period. The default is 15 min.
    sn_dex.dex_user_ref_mapping [JSON] string Application and Device Health Used to map the sys_user.user_id column to a custom_user_id column when customized

    Suffix and prefix help in providing transformation between the values.

    For example, {"prefix": "dex-blah", "device_user_id_column": “custom_user_id", "suffix": "dex-blah”}
    sn_dex.enable_dex_action_playbook true true | false Application and Device Health Enables the playbook use when the correct plugins are enabled

    Use for hiding or showing the playbook in the options on the device details page.
    sn_dex.extension.push_metrics_interval 300 integer Application and Device Health The interval in seconds that the browser extension uses to push metrics to the agent

    The default is 5 min.
    sn_dex.extension.session_timeout 240 integer Application and Device Health The period in minutes that an open session is timed out using the tab.lastAccessed time

    The default is 4 hours. Entering 0 turns off this feature.
    sn_dex.network_performance_metrics_duration 7200 integer Application and Device Health Duration of network performance metrics in seconds
    sn_dex.set_location true true | false Application and Device Health If set to true, table cmn_location is updated by DEX when valid location isn’t found and a new location record is created
    sn_dex_content.enable.content.log false true | false DEX Content Playbook Enables or disables storing of the check execution details in the table dex_content_log
    sn_dex_desktop.app_snapshot_version 2.0.0 string Desktop Assistant Desktop Assistant electron snapshot app version number

    You can use this property during app development.
    sn_dex_desktop.app_version 2.5.0 string Desktop Assistant Desktop Assistant electron app version number
    sn_dex_desktop.enable_notification false string Desktop Assistant Determines if the notifications should be sent
    sn_dex_desktop.mac_min_version 2.6.0 string Desktop Assistant Minimum compatible version for desktop application on macOS
    sn_dex_desktop.sn_desktop_assistant.notification_time_to_live 7 string Desktop Assistant Time to live value of notifications to be sent to the Desktop Assistant
    This value is the number of days for which the notification is active and any notification older than this value is discarded.
    Note:
    The Time-to-Live (TTL) value can be set to a maximum of seven days.
    sn_dex_desktop.va_portal_param esc string Desktop Assistant Property that specifies the default esc portal

    If you use a portal other than esc for ITSM Virtual Agent, you can specify that portal for integration between Desktop Assistant and ITSM Virtual Agent.
    sn_dex_desktop.win_min_version 2.6.0 string Desktop Assistant Minimum compatible version for desktop application on Windows